The Hugo - Hotel Concept Canterbury

Location is amazing. Right near everything. Looks odd location from outside (door between street businesses) but exceptional once inside. Beautiful room, beautiful bathroom. Exceptional details in provided facilities (eg a printed note to slide under neighbours' doors if they're noisy, earplugs, excellent shower controls). Loads of pillows and cushions on the bed.

Bathroom was HOT...like an oven but I think it was the heated towel racks. Couldn't find any way to turn them off. Room was also a little warm for my liking and the air con didn't seem to do much despite me following the instructions (it was OK, though!).

Local to town easy to find

Saturday night was abit loud with the bar next door

Perfectly located for immediate access to Canterbury's heart and impeccably kept. Exceptionally fresh, clean, and modern. An excellent memory mattress, coffee machine with good quality offerings, options on mood lighting in both bedroom and bathroom, and given the location, pin-drop quiet at all times (a real boon). Access was easy and it was well serviced.

Private parking was advertised but isn't the case. When questioned there was no apology - told I needed to take that up with whomever my booking service was and given a link to the Council website for carparks. I felt the owners should take responsibility for their advertisements on all platforms, not the customer. Communication through SMS/email was obviously automated, with no personal touch or any way to communicate directly.

Very well-appointed (small) room, with lots of thoughtful touches. The bathroom was especially nice, with mood lighting in the shower and nice bath products. Plenty of outlets and a Nespresso machine with four pods and milk packets/sugars.

No front desk or luggage storage, which we discovered only after booking our non-refundable stay. In that sense, I don't think it's right to call this a hotel at all, as that word (to me) implies those facilities.

Room was very clean, nice touch with bathroom lights in shower and around mirror by the way. Location was good.

Sorry to nit pick but would have been nice to get tea bags, not just coffee. Maybe a kettle to make tea with.

Super central - spacious, warm

Fantastic stay. Very comfortable bed and really nice bathroom. Great coffee machine and coffee and water bottles replenished every day.

It was all fantastic!

Clean and comfortable

A bit small and no tea available