CHALET CHAPITAL Punta Arenas

Great location, friendly staff, and the building has a charming, cozy vibe despite being older. The price is fair for what’s offered.

My only complaints are that blackout curtains would be a great addition, the cleaning could be more thorough, and the water takes a long time to heat up, which can lead to unnecessary waste while waiting for it to reach a comfortable temperature.

I did not stay in the hotel, when arrived they said ..oh we sorry, but something happened and the hotel is full, but we are going to send you to another place, just like this for same price..

I did not like that we were not notified of our room, reservation given away to a large group ..

Good location- city centric

Noisy noisy noisy- with no consideration of non- tour patrons This is the worst place we’ve stayed so far in six weeks in South America. And that includes jungle lodges in the Amazon, home stay in Lake Titicaca and tents on the Inca trail. The hotel at first glance is an early 20 th century house converted to accommodation- looks quaint. By the very nature of the building it is ill suited for a traveller who want quiet peaceful evenings of sleep. Must also consider that with only five hours of true night- sleep in a poorly curtained room is important. The problem is there is no sound insulation at all. If only most guests (during our stay- might have been a one off, but certainly ruined our stay) didn’t arrive at 10.30 pm each night!!! We could have coped with the street noise, heating and plumbing noise and the squeaking floorboards- that would put Japanese Nightingale floorboards to shame. Both nights at 10 pm ish a bus load of other guests arrived. The arriving guests were oblivious to the fact that the “quaint” squeaky floorboards sounds horrendously loud- with rolling cases and hard boots. There was absolutely no soundproofing between each room and hallway- who arrives at 11 pm and turns on a tv???? had to go down to reception then hallway to ask the arriving guests to be quiet.Didn’t stop loud hallway length conversations at 2320 hrs…. There is no curtaining on the transom window above hallway door meaning we were bathed in the hallway conversations and light until it was finally turned off for the morning at 0022 hrs. The previous posted rave reviews are probably written by people who only stay for the overnight 9 hour stay, not the multi day guests who have a 0600 start and an 11 hour bus journey the next day. Breakfast was at best average. Their plumbing is the noisiest with the heaters clicking and creaking all night , and everyone knows when any toilet is flushed.

Location was close to city center and 10 minute walk from Bus station but so are almost all locations. Kind lady who made fresh scrambled eggs

It is very outdated with locks that keep nobody out. The safe was loose -you can just carry it with you. TV réception just snow. Shower old but worked in the end.

Great value hotel with comfy and cosy rooms close to everything you need in Punta Arenas. The lady who checked us in also offered transfers from the airport if you need them and also spoke English if your Spanish isn't great.