Location- if you struggle with mobility , i would avoid this hotel, its set on on a hill and because the hotel its self it quite big, you find that yourself up and down to different parts, for example the restaurant is is in the middle of the complex, but the adult pool is at the bottom by the beach but the rooms are at the top, as relative fit active person we struggled with it.
During our stay at, it the hotel was very quite, there was a lady there that had said she has stayed at least 10 times over the previous 5 years and she had never known it so quite, entertainment for the adults was next to nothing, there was on 2 evening a DJ in the sunset bar was playing beleric beat but nothing you could sing to or dance too, i was surprised that there wasn't even water aerobic in the main pool, however there seemed to be entertainment for the kids, down by the adults pool in the evening , and also a kids club. At the main pool , there is a beach bar, which you can order snacks from, but lots of things unavailable off the bar menu including food and drinks, like ice-cream coffee, and a couple of times the slush machine went down. Food in the restaurant is plentiful, with lots of choice, and staff are always happy to help.
Rooms- we came for 5days for our wedding anniversary, we had a early morning flight from east mids- on arrival we were told we couldn't get in to our room until 3pm, i personal hadn't read this on the website, so that was my bad as i clearly had over looked it, and that really put me out , as we were left with our cases and no clear direction as what to do other that wait, my hubby did go and speak to a TUI rep who was extremely rude and made us look and feel like idiots, she had an awful attitude and basically said well its 3pm check in it states it on the web site, however i couldn't find it and it took them a while to also find it, she spoke to her male colleague so disrespectfully, i had to say something to her, then she replied with don't come at me, I've live on the island for 20yrs and check in is 3pm everywhere. however after all this drama we were given our room within in half hour. We had a swim up pool, which was really lovely , room its self was a bit battered and needed a bit of TLC , but over all ok. please note, room is only given water on arrival and you do have to go and refill the bottle your self in reception, the water bottle doesn't fit under the machine , and you have to be very careful not to flood reception. if you want your mini bar filled you can at the price of 42 euros for 10 items, Bali beds available at a cost - 35 euros for a couple and 47euros for a family for the day.
Beach is beautiful however also expensive, for, 4 adults loungers and parasol its 74 euros with a 40 euro minimum spend on food and drink,
Over all not to bad but needs improvement in all areas, we would not choose to stay here again , we paid just under £1800 for 2 adults for 5 days , we have stayed in far better .