Old Penang Hotel - Penang Times Square

Location ok.

,Cancel even before I can check in, said pay at property. But just few minutes before I almost arrived. Tell me is cancelled

1. Parking. No reservation parking for hotel guest. Need to park my car far away from hotel (nearby school). 2. Check in time. I came 1hr late to hotel due to traffic jam (booking earlier), and expecting my room is ready. I even call the Hotel to confirm that I will arrive around 10mins more. As i get the access card, and found out the room wasn't ready, still not clean from previous customer. Why they only have one housekeeper?? I need to wait 15mins more to get in. For sure already interrupt my plan. 3. Air cond. The most problematic problem. I had to sleep inside the room with problem air cond?? I can only feel the air from the aircond but the air isnt cold. Reported to them about the air cond @12am but they only suggest us to move out from the room and transfer to another hotel with bedroom outside. Means they just suggest us with downgrade package. 4. I try to claim receipt from them, but until now they still didnt send me any receipt to my email. I believe they didnt have proper receipt for this. Please improve! 5. No discount from what i've experience during the stay.

Nothing except the location

We took family room...and it was so small like single room... No wife working but when we ask they said got wifi when we connect u couldn't able to access... Very very disappointed

Nothing

The staff booked my room out to another customer when I came, told me I didn't have a room and forcefully transferred me to another hotel. Just spoiled my entire experience. If you have the budget and other options please choose another hotel