Fairfield Inn & Suites Rocky Mount

it’s always nice staying here

Worst hotel reservation experience I’ve ever had. I canceled my reservation within the allowed cancellation period and even received a cancellation confirmation number. Despite this, the hotel still charged me for the stay. I contacted the hotel multiple times to request a refund, but the General Manager showed complete irresponsibility by not responding for over two weeks. Unfortunately, Marriott headquarters provided the same level of service — no response for another week. In the end, the issue was resolved in just two days through my credit card company. Clearly, the hotel and even the brand’s customer service didn’t take the customer seriously. Very disappointing experience.

The staff was SUPER friend and very helpful!

The breakfast wasn't the greatest (the hot prepared portion).

I had set up a 1:00 PM early check-in via the Marriott app and arrived at the property at 1:45 PM. Upon arrival, the parking lot was nearly empty (only about 3 cars), yet the hotel felt completely abandoned. There was no one at the front desk. After waiting for several minutes, I actually had to call out loud just to find a staff member. When a woman finally appeared, she was incredibly rude and had a terrible attitude. Despite the hotel clearly not being busy, she dismissively told me that no rooms were available and that I "needed to come back at 3:00 PM." As a Gold Elite member who specifically coordinated an early arrival, I expected at least basic professional courtesy. The service here is nonexistent and the staff is unwelcoming. I ended up canceling my stay and going elsewhere. I have also canceled my future reservations at this location. Save yourself the frustration and do not book here.

The best I can say is that it was very clean- on the plus side. Otherwise, rooms are small, water pressure very light, bed was soft, towels were stiff. Breakfast was just shy of inedible w/ little variety.

We stayed at this hotel the end of December and again tonight February 12. Both times the same lady whose name was Nikita was the only person at the front desk. I had to write this review because once again I was so impressed with her professionalism, graciousness, and help with checking in. Both times she had a line of people waiting to talk to her, and she was the only employee around.Observing the line of people waiting to speak with her, I had to write a review for her because in my opinion (and I’m well traveled) she deserved a “ job well done” she wore multiple hats, acknowledging everyone that walked through the cold, open doors, taking care of the people directly in front of her and managing the phone all with graciousness, speed, and a welcoming smile. Job well done, 👏👏👏 Thank you

Very clean, comfortable hotel. Had a great experience and would stay again.

Access to highway for travel. Fast food and gas close by.

Room smelled like mildew. Breakfast only served until 9:00 and that was not communicated at check in. Hotel feels a little run down. Elevator (one of them) was broken.

Hotel as a whole including room was very clean, staff was very polite and helpful.

We stayed in room 803, the only negative at all was the bed had a divot on one side and was not comfortable at all. With that said, everything else was great.

Location. The bathroom was nice.

The beding quality was very poor. This facility really needs to invest in the quality of their mattress, sheets, comforters, and pillows. Everyhting about the comfort of the bedding was poor. I was in pain every morning when I got up out of bed.