Zeus Eleva Mirabello Bay

Location and value for money. Staff were friendly

The things I liked on the holiday-The setting over looking a bay was beautiful. Rooms could do with serious updating -the beds and pillows are comfortable.

The service was really bad.My Mum and sister had 2 really serious falls in their hotel room due to slippy and hazardous floors. My Mum suffered a head injury,on the same floor which my sister slipped on whilst getting my Mum ready for the hospital -she slipped and fell and cut the back of her head which bled profusely and required treatment to stop the bleeding and also stitches to seal the wound.My Mum had to go by Ambulance to the hospital for an urgent brain scan. On our way back to the hotel-we received a call from the hotel to ask how we were. Not once did they ask my Mum how she was feeling -her head and side face were so badly bruised and swollen, when she returned to the hotel. We were half way through the holiday-For the rest of the week, nobody from management checked on her-despite the accident happening on the ridiculously slippy floors in their hotel room. My Mum was in too much pain to make a complaint. The food was very average, most people left at night to eat in town. The service was slow, staff were not helpful, also there was not enough staff on. We asked for laundry bags 4 days in a row, non arrived. There was queues at bar, only one person on duty-no table service.The pool is beside a very noisy road. You have go down a lot of steps to the beach-not pleasant for young kids and parents with buggies, also elderly people. It just simply is not a 5 star Hotel, we have gone to Crete for the last 4 years in a row as it suits our family -we have stayed in brilliant 5 star all Inclusive's, nothing would compare with this experience, it was so disapointing on so many levels. . The reviews on here are quite misleading. Other families who we made friends with on Holiday also complained about the service and the food.Also they meals are served at strict times-if you appear for example after 2.3opm for lunch -there is no food available. The All inclusive deal ends at 11pm sharp. We have not encountered this before either.

food was amazing, great variety of options along the day, always. the personnel was very polite

our room was a bit dated, there always were big queues to the bars and the bars were dirty with old and scratched glasses. The beach area was relatively small so there were no enough sunbeds