Seiser Alm Urthaler

The staff, food, amenities, and location are excellent.

Modern luxurious feel at reasonable price. Amenities were top notch and the staff provided excellent service.

Overall a very good hotel. Great spa and swimming pool, big gym (a bit outdated but had everything), great breakfast, comfortable room. Amazing location

As it is a 5 star hotel, I have high expectations. We had a couple of things that made our stay a bit uncomfortable. The bathroom smelled constantly bad. We told the receptionist who acted promptly, the room smelled better for a few hours but it went back to a bad smell for the rest of our stay. Fortunately the toilet and the main bathroom were separated so the problem was limited. The second problem was with a spoiled oyster at dinner. My wife ate it before realizing it. Smell and taste was terrible and it ruined her dinner. Fortunately she didn't get sick from it, our biggest worry during the night.

Great location, the terasse with view is just fantastic. The cigar lounge is a nice place to stay at. Garage convenient. Very warm welcome, friendly people.

Location

Nice pool and gym. The Restaurant staff tried hard to give their best. Unfortunately breakfast was not close to any 5 Star Standard.

The hotel is located directly in the center of Compatsch, right on the main road. Most rooms face this road, making it impossible to sleep peacefully during summer nights with open windows due to constant traffic noise from buses, cars, and motorcycles. Guests on nearby parking lots were talking and laughing until 2:00 AM. Despite informing the night porter—who didn’t understand a word of English—no action was taken, and not even at check-out did the hotel acknowledge or apologize for the noise disturbance. I stayed for three nights and experienced three nights of severely disturbed sleep. I was later told that only the suites face the quieter side of the property—something not disclosed on the website. Why was my explicit request on Booking.com for a quiet room not honored or even forwarded to the hotel? To this day, I have received no explanation from Booking.com. This hotel does not deserve 5 Stars by any international Standard.

Excellent restaurant providing plenty of choice for a very good breakfast and dinner with the half board option. Spa area good with large indoor pool linking to smaller outside pool, steam room, 2 saunas and ice plunge pool, relaxation area. Enjoyed a massage in the spa.

Found the mattress a bit too hard and uncomfortable for our taste, but when we asked at reception they kindly provided a mattress topper which made a big difference to comfort and better quality sleep.

Very good service and location.

Restaurant is fantastic !

Reception are professional and courtesy.

My wild boar was a little tough.