Hyatt Regency Hakone Resort and Spa

It’s a calm, peaceful mountain hotel in the heart of nature; the rooms have beautiful view of woods. You can dine at very good Sushi and French restaurants at a calm atmosphere, very good Sushi chefs. And also you can have an amazing Onsen experience till mid night. During the day you can go to Lake Ashi via ropeway and enjoy lake premises. We were not sure whether to stay in Hakone but it was worth it, I think it would be tiring to have daily trip just to see Fuji.

It’s not very easy to reach location. After reaching to Hakone Yumatu station, you need to take a cable car or bus and then shuttle needs to take you from some point. Same if you are coming back from Lake Ashi; it’s an experience but requires some time and effort.

Les chambres spacieuses et le shuttle

Le TRÈS MAUVAIS rapport qualité prix du restaurant de sushis. Sans intérêt et très très cher pour une qualité très moyenne. Extrêmement déçu de ce repas en ayant l’impression d’être un pigeon de touriste d’une chaîne d’hôtels américaine

The crew is mostly sweet, rooms are huge

We initially received a very expensive “Tatami Living” room that had a strong bad smell, a leaking faucet, and visible mold in the air conditioning. When we complained, the front desk staff admitted they were aware of the smell and said it was “the smell of the tatami room.” We were moved between rooms multiple times during our stay, which completely disrupted our honeymoon experience. In the end we were upgraded to the Presidential Suite, which we appreciated, but the hotel still felt very old and outdated for the price level. The facilities were extremely disappointing compared to other ryokans and onsens we stayed at in Japan. especially the onsen itself, which felt small and underwhelming. Overall, the experience did not feel worth the very high price we paid.

Beautiful room, lovely restaurants

Paid extra to have a Mountain View room and did not get one

Location and service

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