Hotel Ponta Nova

Dear Booking.com Support, I am writing to formally request your assistance regarding a serious issue with my reservation at Punta Nova Hotel, Montenegro. My husband and I booked and paid for a specific room through Booking.com, with a total payment of €269.64. We made our reservation based on the room description and photos displayed on your platform. However, upon arrival at Punta Nova Hotel in Montenegro, we were given a room that was not the same as the one we had booked and paid for. The room differed from what was advertised and did not meet the expectations created by the booking. When I spoke with the hotel staff, I was informed that a refund would be arranged. Unfortunately, I was not provided with any confirmation or evidence that this would actually happen, which has left me concerned that the refund may never be processed. The situation was extremely disappointing and was handled in a way that made us feel ignored and disrespected as paying guests. We travelled expecting to receive the accommodation we selected and paid for, but instead we were placed in a different room and left without a satisfactory solution. I respectfully request that Booking.com investigate this matter and assist me in obtaining a full refund of €269.64. As a customer, I relied on the accuracy of the listing and fulfilled my payment obligations in full. I believe it is only fair that I receive a refund for accommodation that did not match the reservation. I would appreciate your urgent attention to this matter and a written confirmation regarding the status of my refund request. Thank you for your assistance. Kind regards, Milva Marcus

Hotel je na odličnoj lokaciji..osoblje ljubazno..sobe čiste.. pogled sa balkona na celu uvalu Rafailovica i Becica prelep..

Sto nisam duže ostala...

Pool, Restaurant, Personal top - besonders die Putzfrau vom 4.Stock,

Hotel ist bisschen in die Jahre gekommen - gehört durch gecheckt und fehlerhafte Sachen erneuert (Rolladen)

Perfekt

Alles war gut