Hotel Las Golondrinas

Superfriendly staff, relaxed atmosphere in beautiful garden full of plants

Lovely hotel with colorful warm rooms and native artwork. Very clean. Air conditioning. Lovely garden . Staff were very nice and kind.

Nothing

Location and friendly helpful staff

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A great place to stay. An ancient neighbourhood of local residences turned into a local hotel. Has that charming vibe to it and feels like you're living as a local of oaxaca. The place is beautiful with so many amazing plants that attracted some humming birds at breakfast. The room was big and comfy. Lovely murals as well, and the coloursbrightenedn it even further. The owner Carmen is such a nice woman with interesting stories to tell and all the staff are friendly and kind. Would recommend anyone to stay here, had a great time. Bonus: such a cute dog!

Eigentlich eine ganze Anlage: Wunderschöne Gebäude, Plätze und blumenbewachsener Innenhof. Wasserspender für die Gäste.

The common areas of the property are lovely (lots of pottery and beautiful plants) and the rooms are spacious. The front desk staff when we checked in were initially friendly.

I NEVER like to criticize a local business and I wouldn’t do so with this one had the property manager been less defensive when we registered a complaint. The rooms are very basic (which is fine given the price point) but we found the beds to be incredibly uncomfortable. Again, that’s to be expected at the price point. However, in the morning, we discovered that the hotel is in the flight path and we were awakened around 6 AM to planes flying directly overhead. I immediately reached out to Booking.com as we had booked a three night stay. I was told to contact the hotel directly, which I did. When I chatted with the property manager, she got immediately defensive and was, to be honest, quite unfriendly. I explained that I had no desire to be a ‘complainer’ (I have stayed many hotels over the years and have never registered a complaint) but that this was a special occasion trip and I wanted our hotel to be both comfortable and restful (which this one was not). I asked that I be refunded the additional two nights and the property manager flatly refused, saying it was ‘impossible’. She offered other rooms so I asked her if the mattresses were the same on those rooms and whether they were in the flight path, which they were. I thanked her and checked out. The hotel was kind enough to hold our luggage until we returned later that afternoon, which I appreciated. I, again, would not write a poor review had it not been for the property manager’s reaction. I also was frustrated with Booking.com personnel who were, quite honestly, unhelpful. I have booked through this website hundreds of times and the only help I got was the assurance they would ask the property to refund our remaining two-night stay and that they would let me know the hotel’s response within 48 hours. As far as I’m aware, Booking.com did not advocate on my behalf and the 48 hour response period was ludicrous given that I was already at the property and needed to resolve the issue immediately.

One of the most beautiful courtyards that we saw in Oaxaca City!

The garden!!!

The coffee

Gorgeous garden setting. Great location. Accomaodating staff..

excellent breakfast; wonderful staff and owners; quiet stay in city center

rooms a bit dark on 1st floor