Hotel De Santiago

Le service.

L'odeur, l'hygiène.

La ubicación muy bien, porque subimos a las lanchas

Todo me encanto

Excellent location, near everything but our room was very peaceful. Comfortable beds. Nice staff. Hotel was always locked, but staff were very quick to unlock the gate. Loved the gently used colonial building. Very characterful. Would definitely stay again and stayed 4 nights.

Listing says private parking available. They emailed that it wasn't available before we checked in, but we had booked there specifically because it said parking available. In Fact after 6pm it is easy to get Street parking. They said it was safe and we had zero problems. The listing should just say Street parking usually available.

Please read! I was unsure whether or not to write this review. Our lonely planet book recommended staying at this hotel, so we booked it without much hesitation. It is very close to the boat dock, which made it very easy to arrive in town and facilitate a same day tour. However, when we got in the room, the toilet clogged immediately. When we tried to leave the room, the door knob was broken and we couldn’t exit. I had to yell for help and the staff had to free us. We changed rooms and promptly left for the 2 hour plus Sumidero tour. We stayed the night and everything was fine, the staff were friendly and we felt safe in the room. Here is the kicker. The next day, I went to retrieve my cash from my bag and noticed that I was missing all of it - pesos and American cash. I have reason to believe I was robbed in this hotel while I was gone on the boat tour. Take this as you will but I would reconsider staying at this hotel. Book a day tour from San Cristobal instead.

See above.

Excellent location, clean, large rooms, friendly and helpful staff

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