Cabañas San Miguel

Everything was great thank you

Nothing

We arrived around 9 p.m. because it was a long drive from Panama City. As soon as I walked into the lobby, a man was standing there with a frown on his face. I told him I was there to check in. He said my first name and told me that he was expecting me all day and had no phone number to contact me. I honestly felt like a teenager who had walked in past their curfew and was being scolded by their parent. He was not friendly at all. He walked us to our room and then he disappeared. He headed into town to grab dinner and got back around 11:30. Anytime I stay in a hotel, I check all the beds to make sure they're clean. We found hair in one of the beds. The sheets smelled bad, like they had not washed. Several of the sheets had old stains on them. The duvet covers were dirty. The floors looked like they had not been swept. The coffee maker was disgusting. The mini fridge was old and rusted. The frying pan handle was broken and greasy. We were completely disgusted, but there was no phone in the room to contact anyone to bring us clean sheets. The lobby was completely dark. We had no choice but to go to sleep and deal with it in the morning. I forgot to mention that when we had first arrived, he asked me why I had 2 extra people, that I had only booked for 4 adults. I had told him that those were my kids, and I didn't think there was an issue because there were 4 beds (1 which was listed as a bunk bed.) He told me that I would have to pay an additional fee for them. But he told me to do it in the morning. So I headed to front desk to pay my additional fees in the morning and to ask for the room to be clean while we were out for breakfast. I asked him for a senior discount since the other 2 adults were my mother and aunt. He said they don't do those there (even though my aunt had said that it's a federal law). But I wasn't there to argue, so I payed the extra $80 for my 2 kids.

Kassidy, the front desk clerk was wonderful!!!

The room had mold everywhere, the toilet was broken and leaking, the microwave didn’t work, no toiletries, the bath mat was dirty, and the manager was indifferent when I brought my concerns to him. Also, the online pictures of the rooms are very old and deceiving. It is beautiful around the property with the birds and foliage but the rooms are AWFUL! We left early because the room was too disgusting.