My Happy Place West Avenue Suites

Woke up after one night here in West Avenue Suites to find bed bugs bite on my arm and back! I just came from the UK and I’m here for a quarantine for 5 days. I know I’m here for quarantine but why is the room not well cleaned?? As of the moment, I’m waiting for the staff to let me know I can move to another room. If there’s none available, I’ll book another hotel to stay into. This is so disgusting.

I didn't expect much when I booked this hotel for 2 nights. We were blessed to be given good accommodations - clean room with good running AC, clean linens and the bathroom pristine. The bed was comfy too! Only downside was the internet was slow. There was also parking available during our stay. It's close to Starbucks, Jollibee, SM North Edsa, Ayala Trinoma and EDSA main thoroughfare. Won't mind staying again if the need arises.

I stayed in the west avenue suites from the 28th of February 2020 to March 3rd 2020 and the room space was comfortable. The sleep quality was good. The complementary breakfast and the hospitality were fine too. The caution deposit, which they initially demanded in pesos were accepted in Dollars after request. The location is also prime with access to SM North EDSA, MRT- Quezon avenue and a lot of restaurants and shopping. I stayed in the 11th floor and the pent house where the breakfast was served was in the 19th floor.

I didn’t pick this hotel. I stayed here with family members (we had a rooms blocked) for a wedding as requested by the bride and groom, and its close proximity to the church. The room I had was not completely cleaned. There was garbage in the bathroom and cockroaches crawling out of the garbage can and floor. I called reception to complain, and was told that they will someone spray the room. Maintenance came to spray the entire room but I had to leave because of the toxic chemicals. An hour later I came back, the room still smells with the spray and now more cockroaches went crawling on the floor and night table beside the bed. I called reception to get another room but there were no other rooms available. I ended up staying in my sisters’s room and slept horribly wondering if any cockroaches would also crawl out in her room (did so, in the shower). Horrible stay! The only thing good about the hotel is the staff, in my opinion. They should fumigate all the rooms.

When I arrived in the room, the pillows were dirty and no pillowcase. The sheets were dirty as well. There were stains and yet they still allowed me to take the room so I requested to change the pillows and the sheets. On the second day, I asked to make up the room. They didn't change the towels. Housekeeping even saw me and said that they haven't changed and will change in an hour. Never came and change the towels.

Stayed here due to overtime work and I needed to get some quick rest. The Hotel is walking distance from SM North Edsa. There is an inclusive restaurant and bar. There is a spa service too.There is a 24 hour McDonalds and 7 Eleven which is also closer. NOTE: I know this is RedDoorz and they have bathroom kits but make sure to check if it includes soap as when I checked in, it doesn't have any soap. I need to wait for the front desk to communicate with the housekeeping to hand me soaps.

I was looking for an average-priced in the area & I settled for this one. I wasn't expecting much & I wasn't disappointed. It was centrally located, everything is accessible. Very close to SM North Edsa, about a 10-minute walk. Restaurants, bars, convenience stores, & whatnots are aplenty in the area. Will, definitely, stay there again.

I was very disappointed!!! This is the only hotel that i have stayed in wherein they only do "make-up of room" after your third day!!! As in!!! I really cannot understand it. I think a little folding of the bed sheets, sweeping of the floor and mopping of the bathroom floor is standard to ensure neatness and cleanliness of the room..indeed...i will not recommend this hotel.

I met stained sheets on the bed. I asked for them to be changed. Although the front desk assured me that someone would come to assist no-one ever came. I also met a full garbage bin in the cabinet under the dresser. Cleaning service did not take place everyday and when the sheets were finally changed they were replaced with another stained set..The bathrooms were not clean and there were no bath mats. The sheets were thin and there were no blankets. Probably my worst hotel experience ever. ...And I almost forgot, the Wi-Fi service was very unreliable.

I just asked for 2 bottles of water. I called the front desk twice. I got it the next day after my 3rd call. The rest of the staff do not know how to greet the guests. They will just stare at you with a blank face. Our room was not clean, the tables were very dusty. The refrigerator even had left over food in it.