LOKAL Rooms x Gulberg

Everything

Everything

I reached the property at night around 9:00 pm. I was charged 10k as per my reservation and an additional 1k (credit). The staff took my luggage and I was shocked to find out that it was not the Lokal room I booked. I asked the staff and he casually said that Lokal rooms are not available; even though I had booked and paid for a Lokal room. The room was sub-standard, dirty and stinking. I contacted the Lokal room representative (Farhan) complaining about what happened. The Lokal room representative called me and blamed me for paying for the room at which I became extremely distressed. I was not informed at the time of check-in that a Lokal room is not available. The Lokal room representative, in a condescending tone, blamed me for paying for hotel check-in rather than understanding that I was misrepresented, misled and entrapped by the hotel staff considering that I was traveling alone for work and it was late at night. Then Lokal room guest relations manager (Anees) contacted me and said that he will give me 20% off on my next booking. His offer was not only offensive but refused to rectify the situation I was in. I had important meetings with the Punjab government the next day and I was tired and frustrated dealing with the level of exploitation I was experiencing and how the hotel staff and Lokal room representatives were taking advantage of my situation. Around 10:40 pm I took all my luggage and called a Careem to go stay somewhere else as neither the hotel staff nor the Lokal room representatives were interested in redressing my grievance. I handed over the room keys, neither my paid amount nor credit amount was ever returned to me nor did the staff help me in taking my luggage to my Careem. I will never recommend this establishment to working women as clearly these people didn't flinch at constraining me to leave their hotel late at night to figure out my accommodation. Forget hospitality, these people lack basic humanity and basic decency.

Horrible staff and services. They lie and misrepresent for their profits. Especially working women should be cautious with Lokal rooms. They do not understand hospitality and have no qualms in being dismissive and not claiming responsibility for their establishment and management of reservations.

The location was decent, property acquired by lokal wasn’t all that great.

Small corridors, people in the rooms were too loud. Premier Inn Grand guests and Lokal guests didn’t have much of a segregation. There were no extensions to charge phones or laptops, and the staff wasn’t very responsive when asked to bring these amenities

Loved the hospitality at Lokal x Gulberg. Rashid at the reception and Allah Bux in housekeeping made the stay extra special. Looking forward to staying at Lokal again