LOKAL Rooms x Gulberg

The Room was adequately decorated and was equipped with all requirements and necessities. LOKALS team member was well versed and remained in continuous contact with me from check inn till i checked out. Especially would pike to appreciate Mr. Anees who was cooperative. Business partner of Lokals was also good and responsive

Parking space was a bit small but was compensated by vallet team.

Exceptional services, The hotel staff was a delight And the customer service team too was extremely professional!

The room was exactly as displayed; quite tastefully designed. The complimentary breakfast was okay, nothing remarkable. The view outside the room was cute in that we saw New Year's Fireworks.

The design is great but beneath the surface, everything is falling apart. We had booked their Gulberg rooms but were told upon on time arrival for check in that they had given our room to someone else because of a technicality (none of which was communicated with us beforehand). They then forcibly relocated us to the Cavalry Grounds hotel and the experience there was abysmal. No heated water at all. This was on New Year's eve; one might as well not run a hotel if they can't offer hot water given how cold it was. We of course asked them to resolve the issue, but then it became a circus of staff just constantly coming and going from our room; each person giving us different instructions and expectations. This went on for 3 hours during which we were simply unable to relax because the staff was visiting. We never got hot water and eventually just gave up and were forced to take a cold shower. Eventually we discovered the toilet's flush didn't work. The TV didn't turn on. The inverter heater mysteriously stopped working in the morning. They didn't make up the room when we left it in the night for New Year's celebrations (even though we'd left the card instructing them to do so). When I would call me travel companion (the person from Lokal responsible for our stay), some fellow named Farhan, his brother would answer. When I told the staff all of this at check out, they told me I should've informed them. Frankly, you couldn't even get the heated water working despite multiple attempts; I didn't need a whole team of people once again coming and going for each of these issues only for them to not be resolved. Most bizarrely, they refused to offer glasses to us alongside the water bottle we'd ordered. The staff member was very cagey about it; like what's wrong with giving us glasses? I'm trans and I could tell that there was some prejudicial assumptions about us.

The room was clean

Booked a twin bed. Gave a master. No hot water. No sufficient bedding. No extra pillows. The towels were smelly. The hotel did not cooperate at all.

Staff was cooperative

Corridor was quite noisy. I could hear everyone whispering while crossing the corridor. Rest it was a short stay but good.

Good

central location

some parts were under construction