Crown Palace Residence

The room was big with king size bed. It was clean. The room had a balcony with sofa and coffee table which was nice. Bathroom was clean with all facilities. The staff were very polite and helpful. Hotel location was very good.

It didn’t have a mini fridge as it was mentioned in Booking.com. I was late checking for 3 hours for which they charge half of the room charge and it was not mentioned to me when earlier I informed that I will check out late. That was disappointing. Room service was very slow. It mentioned 24 hours front deck service but my visitor came 6:45 in the morning and the front door was closed. They had to wait 15/20 minutes before someone came and opened the door.

Comport and relax

No problem

The only positive side of my stay at Crown Palace Residence was the room service. The staff handling that part were polite and responded on time.

Unfortunately, almost everything else was disappointing. The AC was technically working but not functioning properly - there was no display, and the remote didn’t respond, so it ran on auto mode without any control. The washroom door handle was broken, and the charging sockets didn’t support EU pins, even though all the sockets were the same. At check-in, I had to wait a long time at the front desk as the staff were slow in processing their work. The manager then insisted I cancel my Booking.com reservation and book directly with them for a lower price. When I refused and pointed out that this is unethical, he started arguing and eventually charged me more than the rate shown on Booking.com. They used a conversion rate of 130 BDT per USD, even though the legal rate in Bangladesh was about 121 at the time. When I questioned this, the manager told me that they converted all the money into USD and sent it to another country, which honestly shocked me—it sounds like money laundering, which is illegal. As it was already night and I had nowhere else to go, I accepted the unfair rate and stayed. But the overall experience was insulting and uncomfortable. Even the breakfast was extremely limited—they didn’t even bother asking what I wanted or explain what was included. Based on this experience, I will not return to this property and do not recommend it to others.

Poor managment

Very good location to Dhaka airport, staff were very helpful and polite. Very attentative and friendly. Would definitely visit again and recommend friends and family.

Apartment don't have much options for food and restaurant not big enough.