Sun Moon Lake Island Heart

Very nice view of the lake and a free room upgrade upon arrival.

The mattress was quite hard.

Location and lake views

Bath tub no shower

The hotel is very near to the pier which is very convenient. The ambiance is good and so the facilities.

The staff are not tourist friendly. They don't know how to speak even a little english so that they won't have any miscommunication with the tourist. I had issue with the payment which was deducted twice on two of my cards. I ask them politely if the other payment will be refunded. They can't understand since they dont know how to speak english. Understandable the number of people who's in line with me during that time. The staff seems to be annoyed when I kept on repeating my question. I work in Taiwan so I have ARC thinking that I don't need to bring my passport with me. The staff assumed right away that I came from other country for a tour in Taiwan and they look so unwilling to listen to what I'm trying to explain even if im showing them a Google translator. The man with the glasses seems to be annoyed when I show them my screen for a translator they are not willing to assist since they seems to be in a hurry untill I show them my ARC. That's when they assisted me with our booking. I think the management should require their staff to learn english because they're not gonna be accomodating local customers. There are lot of tourists everywhere and they will not know which of them knows their language or not. second. The room has dirt everywhere. Especially in the bathroom. The sink still have the coffee in there. The used cup of glass from the previous customer and some hair in the bath tab which resulted us to go down the lobby the next day and ask for someone to clean our room while we are doing our tour. They just replace the towels, added some water but still did not even remove the dirt in the bathroom.

Location was great with its own parking lot！

Mattress was damn hard and stiff. If your seeking comfortable suggest to look elsewhere.

The view and the location are great. Booked their largest room on floor 25 and the view can’t be beat. And it is right near the pier and old street for food and shopping. We had two actual bedrooms and bathrooms and a large living room with dining table which was nice.

The hotel is old and just needs some TLC. The beds were too firm even for us who like firm beds.

Wonderful view of the lake from 21st floor. Super sunrise. Great wooden funiture on the ground floor

No breakfast, with the lovely viw from the top floor is a disappointment.

Convenient and close to shops. Good view of the lake.

Bed was very firm (we may have been sleeping on slats) which wasn’t very comfortable if you’re used to sleeping on more comfortable mattresses.

The view is great.

Place was not clean, hot water was broken so we couldn’t shower.