African Sky Ermelo Inn

Bed Comfortable

No plug point next to bed, or desk to charge phone or plug in laptop

The staff were really friendly and helpful

Very little

Book a room .got charged 3 times.phoned the day before to confirm and find out why charged 3 times,was told they had no booking for us ,but the hotel is empty so we will have place to stay.Got there the day of booking, tried to sort out triple payment, told person not there that sorts out admin.was given a room ,got to room toilet was in pieces in bath room, and not flushed for a while. Got new room. Still waiting for someone to call to sort out triple payment. Have called 4 times

Rooms Clean, Pool clean,the breakfast selection splendid

Nothing

Nothing, I’m very dissatisfied

The staff was not welcoming upon our check in. We had booked Room 225 , as we entered the I rushed to the bathroom as I was pressed, the button to flush was not functioning properly it kept realizing water. I called the reception since the hotel room was not working, the female staff member who check us in the room said she is coming, she took time to attend to us. Finally she arrived then she saw that the bathroom had a problem. She then moved us to Room 208 without even apologizing or explaining to us that only Room 208 is available. She was very rude. Room 208 had a twin beds and facing the parking lot, imagine we had paid for the king room with the view facing the pool. I have travelled local and internationally, I can I had never experienced such bad hospitality. My wife and I were very disappointed our time was seriously ruined.Cocroaches in the room ( Room 208). We couldn’t even have appetite for breakfast. As we were checking out we spoke to the duty manager about our experience, she did listen to our story unlike Theressa unfortunately we were too disappointed already we did not want to eat the breakfast.

The staff are more interested in talking to each other than providing a service. The rooms are old and set of being c closed

It's a shitty place, you would expect this in Africa not here.

A welcoming stuff

Water wasn't hot enough