Aviano Palace Hotel

Uređenje hotela, uredna soba, hrana

I would like my money back. They accomplished a great bait and switch. Pictures clearly depict a balcony, but you have to specifically request a balcony.

Front desk lady was disturbed from her television when we arrived at 4 pm. After checkin we found the room did not have a balcony which was our main reason of picking that hotel. When we asked if a balcony room was available, the new front desk man informed us there wasn't, we should have specifically asked for a room with a balcony and the room was non-refundable. He also put the blame specifically on us for not requesting a balcony. No problem, we will not stay here and we will pay for the first night...his answer was no, it is non-refundable. We have since requested from the owner a refund but they do not respond. The hotel must be so desperate for money that despite being fully booked, they will not refund ANY portion of the booking. Lesson learned...request balcony despite the fact the pictures show one and do not pre-pay with this hotel.

Cistoca,udobnost,prostranost sobe,nenametljivo osoblje

Nedostatak bilo kakvog sadrzaja

comfort, posizione da Piancavallo e colazione

tutto ok

Very nice staff, good breakfast.

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