Luna Volcán, Adventure SPA - formerly Luna Runtún

Las instalaciones son preciosas, el personal es muy amable.

Encontramos una cucaracha en el baño.

Prácticamente todo

No tengo queja alguna

Un lugar privilegiado y muy lindo

This was our first time traveling to Baños, as part of a decision to explore Ecuador by car and really experience the country. We booked Luna Volcán through Booking.com, and as many travelers know, price alone does not guarantee quality. In Ecuador especially, expensive does not always mean good. This time, the surprise was exceptional. From the moment we arrived, Luna Volcán felt like a true Western five star hotel. Not just in price, but in execution. Everything matched. Every detail felt thought through. The location is perfect. The views are stunning. The atmosphere is calm and intentional. The service was excellent. Professional. Subtle. Not forced. Slightly reserved, but appropriate for the level of hotelry and experience. Value for money was accurate. You pay what you would expect to pay for a five star hotel in the Western world, and the service actually matches. That is not a given here. In many places, high prices come with immediate but shallow service. That was not the case here. I was so impressed by the level of organization and consistency that I asked about the ownership. It turns out the hotel was founded by a Swiss and Ecuadorian couple. That explains a lot. You can feel the Swiss clockwork in how the hotel operates. Precise. Reliable. Well managed. This hotel is outstanding. If you plan to visit Baños, even though the property is outside the city, it is absolutely worth it. You gain a level of experience that is rare and memorable.

Everything. It sits high up the mountainside, a place of true serenity where you can truely relax. The staff are friendly and helpful, the food both delicious and healthy.

Leaving at the end of my stay!

Hermoso lugar