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8.4 / 10 Guest Rating

Sunset House

Carretera Tulum- Boca Paila km 9.2, Tulum, mx

Sunset House - main view

About the Property

Luxurious Accommodation
Sunset Tulum in Tulum, Quintana Roo offers air-conditioned rooms with free WiFi and private bathrooms. Each room is equipped with a wardrobe for your convenience.

Dining Experience
Indulge in a culinary journey at our in-house restaurant serving delectable international cuisine.

Relaxation and Recreation
Unwind at our rooftop terrace with a refreshing pool and take advantage of the barbecue facilities available for a delightful outdoor experience.

Experience the perfect blend of comfort and leisure at Sunset Tulum. Book now to secure your unforgettable stay.

Facilities & Amenities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Garden
BBQ facilities

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

Managed by a private host A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

8.4
Excellent75 verified reviews
AI Summary

Guests highly rate the beautiful location and frequently praise the helpful staff.

Categories

Cleanliness7.7
Service9.2
Location8.7
Room Quality8.2
Amenities8.2
Value for Money8.7
Food and Beverage8.7
Overall Experience8.2

Select topics to read reviews

C
ChiaraitIT
Verified booking
couple
Standard Room
Stayed in Aug 4, 2025

"Soggiorno sfortunato"

4.0

Nel momento in cui abbiamo avuto l’acqua in camera e il blackout generale ci hanno comunque fatto un upgrade della camera che è stato apprezzato. Inoltre ci hanno offerto una colazione per il disagio di cui non abbiamo usufruito perché i posti lungo la via aprono tutti attorno alle nove.

La struttura si trova nella zona Tulum Beach, una zona di Tulum molto lontana dal centro, visto che la strada per arrivare all’hotel è completamente distrutta e rendeva inagibile qualsiasi movimento in macchina. La struttura è in mezzo alla giungla, e quindi risulta sempre molto umida e poco accogliente, inoltre al nostro arrivo ci hanno comunicato che dalle due alle cinque il condizionatore non sarebbe funzionato, cosa accettabile se tutto il resto fosse andato bene. Le porte d’ingresso delle camere inoltre sono esteticamente molto belle, ma purtroppo rimangono sempre in parte aperte e questo fa sì che possano entrare insetti o altri animaletti che vivono la giungla. Una sera poi tornati abbiamo notato che era piovuto in camera e che l’elettricità era saltata per diverse ore, purtroppo abbiamo sfortunatamente viaggiato in una settimana particolarmente piovosa, sappiamo che non è colpa dell’hotel, però è stato comunque un disagio dietro l’altro. Alcuni hotel per esempio erano attrezzati con un generatore in caso di mancata elettricità, questo sarebbe un investimento utile, visto che a Tulum capita spesso che salti la corrente. Con il mare agitato, il Sargasso, e le piogge la spiaggia privata dell’hotel non non era nemmeno agibile. L’unica cosa che rende alta la posizione di questo hotel è appunto la spiaggia per il resto rimane davvero molto lontana da tutto. Sebbene le condizioni climatiche non siano imputabili all’hotel, in caso di disagio climatico non credo siano pronti a soddisfare le richieste di un cliente.

Helpful?
C
CristinaesES
Verified booking
extended_group
Standard Room
Stayed in Jul 28, 2025

"Muy contentos, volveríamos"

9.0

Habitación amplia, cama muy cómoda, decorada con gusto y aunque no usamos la terraza, estaba muy completa

La iluminación se la habitación (zona espejo para arreglarse) y la del baño, tenue (que no está mal pero falta que hubiera la opción para poder maquillarse- arreglarse bien)

Helpful?
R
RonilIL
Verified booking
solo_traveller
Standard Room
Stayed in Jul 26, 2025

"Exceptional"

9.0

זו לא אשמת המלון אבל החופים בטולום היו מלאים באצות (כנראה שזה תלוי בתקופה), ובעיקר הבעיה שרוב החופים סגורים ואין תחושה של מקום פתוח (אותו בעיה שאני נתקלתי בה ברוב החופים שהייתי ביוקוטאן)

Helpful?
B
BeatriceusUS
Verified booking
family with young children
Standard Room
Stayed in Jul 5, 2025

"Disappointed"

5.0

The location was quiet and relaxing

Outdated, needs deep cleaning. Staff is defensive and not open to negative feedback.

Helpful?
L
LuzmxMX
Verified booking
group
Standard Room
Stayed in Jun 30, 2025

"Relaxing place to stay"

8.0

It’s a really relaxing place where the beach is near and you can be in the nature

It’s really expensive to go from the place into de city center (though that’s not the property fault)

Helpful?
M
MarianabgBG
Verified booking
family with young children
Standard Room
Stayed in Apr 3, 2025

"Nice place amidst the jungle that needs renovation"

8.0

Very good location, spacious room with big terrace and French windows. Good communication with personnel. Unfortunately it needs urgent renovation - dirty walls, ceiling, fan and AC. Curtains need to be washed too.

Helpful?
F
FlorenceusUS
Verified booking
young couple
Standard Room
Stayed in Mar 31, 2025

"True jungle experience in the heart of south Tulum"

10.0

The property was beautiful and well maintained. Nico was very helpful and provided some excellent recommendations for us and was very efficient with his response time. It’s the perfect oasis across from beach I really enjoyed my stay and will definitely return in the future .

The pool looked a little murky but not bad overall

Helpful?
B
BetsyusUS
Verified booking
family with young children
Standard Room
Stayed in Mar 21, 2025

"I enjoyed my stay at Sunset Tulum, I wish we could stay longer . We will back soon! Hopefully 🙏🏼"

10.0

Beautiful room surrounded by nature. The location was amazing, very close to everything. We got free access to the beach and that was a plus! Nico was very helpful and responsive. He recommended a taxi driver to take us to the Tulum ruins and he was super nice. I recommend this property 100%.

The property was beautiful! I don’t have anything bad to say.

Helpful?
N
NikigbGB
Verified booking
solo traveller
Standard Room
Stayed in Mar 18, 2025

"Very good"

8.0

Great welcoming from the host, good size of the room

I didn’t like the room on the ground floor as didn’t have much privacy as had windows all the way around and had to stay with curtains down

Helpful?
R
Roxana-ioanaroRO
Verified booking
family with young children
Standard Room
Stayed in Mar 16, 2025

"A quiet place to stay close to the beach, not beachfront"

8.0

The quietness and the availability of the staff. Also that you can acces a very nice beach across the street

That is in the middle of working in progress jungle and beachfront is not beach front but beach close…

Helpful?