Richemont Hotel

Rooms were clean

The pillows and bed sheets were ridiculous. I have stayed at hotels for $40 that has better beds. There is no excuse for such horrible pillows and no inclusion of a flat sheet. The room was also ugly and included the ugliest art I have ever seen on a wall. Communication was poor. All the reviews mentioned the breakfast but it isn’t clear that a buffet of mostly break is almost 20 francs. The stay also included a travel pass, but we didn’t know this until we arrived. So I wasted over 500 francs on something I didn’t need. I can’t say I will use booking.com again. Typically Expedia shows these perks/options when you purchase. There was also a very rude manager in the restaurant. I get that the baked goods were quality. But who can honestly eat 20 francs worth of bread? I mentioned that putting this on a sign would have been helpful, as I thought the breakfast was free. She badgered me and said I could have contacted them about this first instead. She was literally talking about me to employees in front of me. When another employee asked me what was wrong, the woman continued to badger me and said the woman barely worked there. Hey, this employee asked ME, lady. I didn’t feel comfortable walking in the lobby from that point forward. Maybe cultural differences, but it struck me as highly unprofessional. She comped my breakfast but I would have paid if it meant not being treated like that.

Convenient and clean.

A bit noisy, no air conditioning.

The rooms were very efficient. Nothing fancy but very comfortable. We had everything we needed.

It would have been very convenient to have a functional elevator when we arrived. We arrived late and tired. Unfortunately, the elevators are turned off at night.

It was clean and ready when we got there. The bus stop was just out front and took you to the center of the city. They gave us a bus pass when we checked in to the room. Across the street was a beautiful and peaceful park to sit and relax.

The front closed early and you had to go around the side to get back in. No one was at the desk after a certain time.

Super Frühstück.

Hôtel situé près du lac, personnel disponible et aimable, possibilité de réserver une place de parking payante, Chambre spacieuse et bus gratuit pour se rendre à Lucerne centre. Arrêt de bus en bas de l'hôtel. Petit-déj en suppl. buffet salé et sucré (très bon).

rien

Stadtnah

Für den Preis von 144 chf kein Fernseher. Man hat jedes Geräusch gehört. Sehr hellhörig.