Capital O Vembanad Tourist Home

Worst customer service

I went with my family and the staff we so rude at the check in time so i didn’t check in

Room is big. Location is good. Car parking is big

Floor is smell. Room in side smoke smell.

The air conditioning was working well. The hotel is right across the bus station.

The information Booking.com is providing is wrong. You can only pay cash, credit cards are not accepted. When arriving, the hotel claimed a higher price than what was confirmed by Booking.com. They did not want to compromise. I either had to pay their higher price or leave. Customer service of Booking.com was not helpful at all. I provided all the evidence of the case: my booking from Booking.com and the actual higher bill. The hotel said this is a false claim and Booking.com did not support me, even though the evidence was clear. Booking.com said I had to deal with the hotel myself. Interesting enough, the receptionist of the hotel said, that I am not a single case. This happens all the time! So, I am wondering. ..Booking.com, what is wrong with you??? You are not reliable and helpful!!!

സൗജനൃ കുടിവെള്ള വിതരണം ഇല്ല

Very bad 😞

Very bad, cheating for hotel fare