New Saint Catherine Hotel

Vstřícný personál..

Vybavení hotelu je poněkud omšelé, i když funkční...

The only good point about the hotel was housekeeping and front office staff; they were kind.

First of all, don’t be fooled by the hotel’s photos. It doesn't have a Nile River view terrace. The hotel’s general manager (Carlos or sth like that) told me that the terrace actually belongs to their other hotel! The window of my room was looking out onto a light well-no sunlight, much noise. The air conditioner was useless. The socket next to the bed was too loose so that charger adapter couldn’t fit in and kept falling. Bathtub's ground was broken, black dirt was constantly coming out from there. The bed was as hard as a rock. Instead of putting a duvet cover on the blanket, they placed a sheet underneath it, which kept slipping all the time. You can see these in the photos. More importantly, the hotel’s general manager is completely unreliable. I arranged for two days of tours with him. First day's tour was driver only and it was perfect. Second day's tour was a guided group tour of West Bank and East Bank. Other five participants from other hotels were only going to visit the West Bank, but my agreement included the East Bank as well. The tour guide was basically just a decorative figure, he didn't tell enough and let us roam freely. Then he took me to an open buffet restaurant for lunch. For the small variety of food that wasn’t even fresh and tasted terrible, they asked for 600 EGP! And that’s not all. The guide said East Bank was not part of the agreement with hotel manager and I would go with the driver. Then he left. He didn’t even have an official tour guide badge, I doubt he was working legally. On top of that, the other ones had paid 500 EGP per person for the tour while I paid 1950 EGP! The driver has taken me to the East Bank and I visited the temples by myself. I contacted the hotel manager and asked for a refund. After a lot of effort, he returned only 800 EGP. In short, none of this was fair. Do not trust either the hotel’s photos or its general manager. If I had stayed longer, I'd have reported them to the tourism police.

Le personnel

Le lit n’est absolument pas confortable et l’hygiène n’était pas a la hauteur

洗濯を1着15EGPでしてくれました。

冬に滞在しましたが、シャワーの温度が低く寒かったです。

Personel çok ilgiliydi. Bize çok yardımcı oldular. Özellikle Carlos a çok teşekkür ederim

スタッフがみんな親切で感じがいい。朝ご飯のオムレツが美味しかった。ルクソール神殿やフェリー乗り場やスークに歩いて行ける立地はとても良い。

まくらに髪の毛が付いてて不快だった。 バスタブは底が抜けてて、割れ目から不潔な黒い砂のようなものが湧き出してきた。 ベッドが板のように固かった。 ドライヤーやシャンプーがなかった。 部屋の鍵が開閉が困難で、毎回従業員の手伝いを必要とした。

A fost aproape de principala atracție locală Karnak și am fost primit cu bucurie de către personalul hotelului

Nu mi-a plăcut gălăgia din apropierea hotelului , însă chiar și așa a fost o călătorie și o ședere plăcută

L'unica cosa positiva dell'hotel è la vicinanza al tempio di Luxor che si può raggiungere a piedi poi per il resto lascia molto a desiderare.

Dispiace sempre fare una recensione negativa. Sono una persona che si adatta e che non ha grosse pretese però qui abbiamo avuto un'esperienza molto negativa tanto da spingerci ad abbandonare la struttura un giorno prima del previsto. Stanze sporche, formiche nella stanza, mobili datati, macchie gialle nella doccia e wc (sembrava quasi il bagno di un area di sosta), e materassi scomodissimi. L'hotel si trova in una strada abbastanza degradata, in pratica subito fuori il souk di Luxor, infatti c'erano schiamazzi, clacson e musica alta fino a tarda notte (tra l'altro gli infissi non si chiudevano nemmeno bene quindi era come dormire per strada, nemmeno con i tappi nelle orecchie si riusciva a dormire). Spero che riescano a migliorare il servizio offerto perché comunque penso possa avere delle potenzialità.