East View Hotel

Staffs are accommodating and friendly

The room was dirty.. cockroach everywhere. Not hot shower.. water has no pressure.. bathroom was dirty and there was no complementary shampoos and toothbrushes.. I was also expecting more on the facilities because it was part of the details but very disappointed.

cold aircon and has parking

The bed: there are stains in bedsheets, pillows are not comfortable, there is no dry mat in the CR, dirty and dusty floor, television is not working, the door chain lock is useless (placed vertically), one of the rooms we stayed has clogged sink. to think rooms are pricy but cant keep the bare minimum of what a decent hotel should be.

Location is accessible to all.

We stayed for 2 nights and trash were not collected and were piled up on the bins. Shower is broken, no floor mat for the bathroom. There's a lot of dust everywhere. No hair dyer like stated online. Only 2 tiny soap were provided when I booked for 2 guests, 2 nights. Tissue were not refilled after the 1st night.

none

when we arrived the hotel at 22:00pm only security guard is present. There is no receptionist, no bill boy, basically no one. the security is at the same time become the receptionist, and bill boy. That is confirm by the security himself and he is just newly employed too. We booked triple deluxe room supposedly consist of 2 single room, 1 double bedroom with tumble dry, washing machine, living room kitchen etc. but even the basic toiletries like soap, shampoo, towel are none. Then they wanted to cancel my booking from the website to charged them their daily rate plus add on per head which i did not agree. as per policy “ if i will cancel or no show then i will be charged the full payment” when in fact i show and stayed in the hotel. This is not fair specially for international visitors/ foreigner who will come to visit or booked in this hotel. As their room details are not exactly what supposedly. They post a good photos and details for the room but not correct. The security should be paid double or more for having triple job, security, receptionist and bill boy in one. salute to security but disappointed with the management.