Bridgewood Manor Hotel & Spa

The staff on reception were lovely , couldnt do enough. The spa was lovely , pool really warm and lucky enough to have the pool to myself for a while. This is our go too hotel when visiting family

The bar was very overprices. £16 for rum and coke? was very slow service, was waiting a while for drinks and food, seemed more bothered about getting drinks for the restaurant next door

The staff were pleasant enough but obviously lacking experience.

Breakfast was buffet/self service which is fine but the toaster burned my toast and I had to fish it out from under the machine. Coffee was from a machine and pretty weak. The rooms need more plug sockets and having read past reviews this is an issue that has not been addressed. We didn't park there as got a taxi but the parking charge just comes across as greedy especially with the price of the rooms. 1 night was enough.

It was very comfortable & the restaurants were great!

Every time I ordered at the bar, the price kept changing even though I ordered the same drinks..This happened at different bar's throughout the hotel. When I questioned the bar staff they replied with i can knock off the service charge to help! So all afternoon & evening we were paying a service charge at the bar's!! Absolute joke, I was asked for nearly £24 for two drinks 🤣 west end prices in kent..

The small spa facilities Danielle gave me a lovely full body massage. Friendly staff throughout the hotel.

No plug socket around the bed area to be able to charge phone. Only spare plug was by the door just above the skirting boards. We had to leave our phone on the floor by the door in order to charge them Mattress protector badly stained. No vent in the bathroom, making it difficult as moisture made it difficult to complete getting ready room steamed up and misty. No clock in the room so it was difficult to know what the time was, had to rely on phones to see the time. Wasn’t able to do that during the night as the phones were too far away from us on the floor. Room needs attention, paintwork, rusty bins, rust around shower area between screen and bath, broken bathroom door hook.

The pillows where very poor and uncomfortable. Asked for new ones at reception but never got them. Reported a broken toilet seat on the Monday and still not fixed by Thursday. menu been the same for the last 12 months, very boring now.

Was away for two nights with wife for a funeral. Bridgewood was excellent, from our late evening check-in through to the checkout. We used the pool and sauna after the wake. I used the gym on the second morning. Breakfast was excellent. All staff we encountered were polite and professional.

The rooms don't have air-conditioning, which would be a problem for me for a lot of the year as my sleep is very temperature related.

Nothing!

Room was old and in all honesty we upgraded the room and it was awful, overlooking rooves! No air con so it was stifling hot and could not sleep. Reasonably clean, but would never stay again Breakfast was okay if you like congealed eggs and cold bacon plus mushy baked beans.