Zara Garden Hotel and Apartments

This place should be Airbnb, not hotel by myself. They give me a one bedroom flat so massive.

Just a waste of space I’d rather have a small room with a bed in it. It’s better for someone travelling for just one night one bedroom flat massive if someone stayed for a bit longer.

Hotel seems to be new and well organized.

Friendly staff but service is a bit slow.

Fantastic staff, fantastic rooms and facilities.easy access to the Mall, through the hotel.

During check in they gave us juice and somewhere to sit which was very thoughtful. The hotel was clean and clam and quiet, great food and service. The staff were friendly and very helpful. They decorated our room with rose petals and it looked so romantic. We were so happy. We watched movies on Netflix, ordered wine to the room. We had a lovely breakfast that also included local foods. We had AC in the room which was really handy. The pillows were so soft. We had a great time staying here.

Nothing

Beautiful hotel, amazing staff & great hospitality overall

Hot water sometimes not available in the shower

Very friendly staff and always helpful. Rooms are very well organized

I had my wedding reception at this hotel, where I booked the entire event space and paid for the food. The operations manager, Miriam, repeatedly altered the pricing and demanded cash payments. On the event day, the space was dirty and not properly set up, and they allowed other people into the area despite it being reserved solely for my event. The day after checking out, I inquired about any outstanding charges and was informed there were none. However, a few hours later, Miriam called me with threats, claiming an additional 600,000 Ugandan shillings was owed. This was both shocking and absurd—how could they claim I owed money after I had already checked out? When I returned to the hotel to speak with the general manager, the staff informed me he was unavailable and were hesitant to provide his name. I managed to find his contact information through a quick online search and discovered he was at the hotel the entire time. Having traveled extensively and stayed at many hotels, I have never encountered such a level of incompetence. I had high hopes for this hotel and venue but I wouldn't even stay here for free.