The Elephant & Castle Hotel

The breakfast was lovely.

The WiFi does not work which means the TV does not work - we couldn’t even get live tv, I don’t know why you need WiFi for normal tv, they did say we could hotspot from our phone! We just wanted to watch a bit of TV to wind down and absolutely nothing. We stayed a few years ago and you can see the value of the staying at this hotel has gone down. A nothing guest commented that its’s only worth an absolute max of £90 a night, including breakfast - which was the hotels saving grace. All the staff were lovely though, the owners just need to invest in the infrastructure a bit more - stronger WiFi with additional extender pods. You can’t even phone or email the hotel because of it - we could only contact through booking.com

Breakfast was descent. Room was quiet and the bed was fair. Location was great by the river, close to town. Nice lounge, bar area right next to the hotel.

We've been asked for our arrival time and got there on time. No one was at the reception so we rang the bell a few times but no one came out for ages. We were confused and anxious. Finally someone came out and she was rude - told me to ring the bell, which I had done but no one came, I said. There was no apologies. It did not seem like it crossed her mind that we we could be customers staying at the hotel even though we were at the reception. Not great start of the stay. The room was smaller than it looked in the photo.

Well maintained, clean and up to date- (it is a very old building) Lovely cosy welcoming bar. Lovely welcome at breakfast and tasty local food. Very good overall. Good check in experience

Nothing- it’s all fine

Lovely rooms, very comfortable, great breakfast selection for vegans.

Lift wasn’t working which my elderly mum found difficult.

Breakfast was fine, everyone seemed to be catered for. The room we stayed in was ample for our needs.

The lift was out of order, so my wife who has COPD really struggled with the stairs. Also the mattresses on the bed were too hard and the pillows too soft ( unsupportive).

The staff were fantastic and really friendly

The lift was out of order but any problems were dealt with quickly and efficiently

We upgraded our room it was spacious with a nice shower and bath.

We stayed on a Sunday night and we're given a night door key but I couldn't open it as the key was not cut properly. Phil the manager was very helpful and managed to get in. Unfortunately I left my key in the light switch in the room but by this time all staff had gone home the hotel and bar was close and at one time I thought we would be sleeping on settee in reception luckily a late check-in guest managed to reach Phil and he came and sorted us. It was really not good having no staff when there are guests in the rooms. I fire would be devastating. So the hotel must have one staff remaining.

With a view over the river and double doors that you could open to let the air in the room was great, warm and welcoming. Breakfast was good, as well as the overall service. While there was no dinner service at the hotel, there were plenty of places to choose from in town with just a short walk.