Hacienda Guachipelin Volcano Ranch Hotel & Hot Springs

We recently stayed in the luxury glamping facility which is really just two large tents a bit away from the hotel. The room was very comfortable but extremely noisy as the canvas made a lot of noise in the wind. It was definitely a unique experience. We did have problem with the water quality one day and it took a lot of effort to get it resolved. The staff never showed us where the outdoor lights were and it is very dark out there. We should have been introduced to the tent facility more carefully. Bring a flashlight. The surrounding area is amazing and worth a visit. There is a shuttle bus to the national park and waterfalls and hot springs. We really enjoyed all of them. Do get the staff to help you with purchasing the tickets to the national park. Just a crazy system requiring passports. There are staff at the park but you must buy tickets in advance. The shuttle bus only runs a few times a day and we ended up having to get a ride back to the resort as the next shuttle was not for a couple of hours. An expensive mistake. The food is pretty bad. The main restaurant has a limited breakfast buffet. We made it work but it was not great. Service was friendly but fairly unprofessional. We ate there one night too. Awful. My dinner which was basically chicken with rice was so salty that it was inedible. I mentioned this to a number of people. No adjustment to the bill and no replacement. The other two nights we got reservations at the other smaller restaurant on site. The service continued to be friendly but pretty unprofessional but the food was much better. There is a bar area with happy hour and decent lunch food. This is definitely a place to go for the amazing scenery but don’t expect much from the hotel.

This place exceeded our expectations. The rooms were spacious and spotless, AC worked well. In addition to chairs and hammocks in front of our room we also had a small back patio. Every morning we sat and had coffee and bird-watched. Everything was easily accessible, from reception and pool area to trails leading to waterfalls and swimming holes. The adventure center was conveniently located and the tours we went on were excellent. We felt safe at all times, whether walking around the resort at night or on a tour or visiting a waterfall. The grounds are clean and well-cared for, every employee was extremely helpful and friendly. The buffet breakfast that is included is amazing…so many options along with an omelet station and fresh fruit bar. We ate at both restaurants, excellent meal at La Hacienda.

I am struggling to find anything! I would say I wish the pool area(pool, hot tub and bar) would stay open later than 7pm. It would be nice to be able to wind down in the hot tub when the temps are a little cooler at night. Also our meal at Nekajui was just ok for the $$.

Amazing ranch in the mountains, very close to Guachipelin volcano national park. Lots of activities, hikes, waterfalls and hot springs on the property. The birds, the peace and fresh air is a great retreat from everyday life. The 2 restaurant options are pretty good and the staff is very friendly.

Hard to get to. Need a car or a shuttle.

Our drive to the hotel via Rio negro hot springs entrance was over a bad road. Upon arrival it dawned on us this is a very big resort, with the terrible habit of having you wear armbands for identification (like the cows in our country with eartags....). The room was spacious and noice, good bed, nice terrace at the back, and a small terrace in the front which we did not use (it's right at the road). Good bathroom. Overall its quite large, it is a favorite for Americans flying into Liberia airport. This seems to cause staff to be less personal, as there are so many guests. There are several trails to waterfalls, and obviously one of the nice hikes in the National Park. Restaurants are large too, and we felt sorry for the two guys playing music in the morning and the evening without any listening audience. This was not our thing, for us it was too large, too many Americans, too commercial.

Pool and jacuzzi

Nothing

Perfect entry point to explore the beauty of nature in Costa Rica. Lovely lodge in a national park. Fantastic food. Wonderful service (Edwin at the cafe took great care of us). Perfect adventures organized easily. And calm laidback ‘Pura Vida’ vibe

When i came to the hotel the woman in the reception presented med with a long contract which i had to sign. At the location its an active vacation. They said I had to carry a large key safe around. In waterfalls, ziplanes, rafting, mudbading, horseback riding. When I sad it was stupid to carry the safe key around, the woman in the reception told that I was stupid. The most rude remark I ever herd at an hotel. She told med that that direction of my hotel room was that way. I had to drag my luggage over gravel, no help was offered. In the room they treat you as as thief. There was signs everywhere. You will be charged by water in the minibar. There is sign which tells you what you will be charge by towels, You fell like they are going to charge you for everything. They dont appreciate you as i costumer. After all costumer service was horrible at this hotel. I complained to may travel company, but no apologize was offered. I would definitively recommend you to spend your vacation elsewhere.

This hotel exceeded expectations. The staff was lovely. The grounds were beautiful. The food was delicious. To top it off, it was an excellent value for what you get. Sadly we didn’t know how great the hotel was so we only booked one night as a stop over before going to La Fortuna. If I could do it again I would’ve stayed longer. Hoping to come back.

Tubing was outstanding.