Ruby Hostel Hà Giang

Quiet central neighbourhood

Very basic accommodation, Ants in the room, staff wasn't there much,

For travelers arriving by sleeper bus, I strongly recommend avoiding this accommodation! The walls are dirty, and the bed sheets and towels have yellow and red stains. However, given the price, one cannot expect much more. The real problem, however, was the lack of professionalism from the owner. She doesn't speak English and was unreachable when we arrived after our 10-hour bus journey, despite having previously agreed that we could check in early. We spent 3 hours in the middle of the night on the sidewalk before finally reaching someone and being let in at 6 am. At exactly 12 o'clock, the owner came and demanded the full amount for the additional 6 hours, even though we had already asked beforehand and no one had informed us that we had to pay the full amount. We refused to pay, and she threatened to kick us out. It's important to mention that my friend opened the door while I was in the shower. He was only wearing boxers, and I was naked. Nevertheless, she insisted that we pay immediately. So I had to come out of the shower half-naked and explain to her that we had agreed to check in earlier. Ultimately, she argued with a translator for several minutes and only left after we paid. Such an experience definitely leaves a bitter taste, and I strongly advise against booking this accommodation. Additionally, the owner turned off the hot water for two days, forcing us to shower in cold water.

Very well positioned to have a look around bus dropped off at door on arrival And pick-up when left

Very nice hostel in a very nice location. The room I had was comfortable and and everything we needed.

The reception is barely attended and no phone number did catch our attention in order to reach out for someone. This can be an issue if you want to ask or let the staff know about something.

Not much.

Staff was nonexistent and little girl gave us the key. No one at the reception. Messaged the property to see if anyone could give us information. In a flash someone showed up to collect money. We explained we’d be back in a few days after a tour and they disappeared never to be seen again. When we checked out there was NO ONE THERE. NO RECEPTION. Not even the little. Strange. There’s lots of places in Ha Giang. Stay somewhere else. For a nice Hi Giant loop tour. Cozy Hostel. Cheers Tour Group. Fun.

The balcony view

I don’t think they cleaned our room, the sheets were stained and had hair. We had to wear our clothes in the bed because we were scared we would get infected. The walls are full of weird stains. No toilet paper, only one towel available when we booked for two. Wifi stopped working at times. Someone came into our room without knocking at 9:30 am ( check out was at 12:00pm ) We wanted to tell them about all this but nobody is at the reception when you check in and check out you have to call them.

The only thing, toilet seems to be clean

Unfortunately that is the worst experience ever in Vietnam!!! I arrived in the late afternoon, and had to teach online one hour later. The room 302 was smelling mold, I didn’t have time to search for another place at this moment, so I thought I will open the doo, and it could be fine for one night. Then I had to run fast to buy some water for myself and found out that the lock of the door is broken. I went ti the owner, she wasn’t surprised, “yes, this room has a problem but it’s safe don’t worry “ of course it’s safe and if something missing who will pay? So I had to take with me my belongs, as well as i couldn’t leave my phone to charge. When I came back smell was so strong, so I had to work two hours with open door, to get some air. After this two ours I already felt this mold in my nose and lungs. The bed linens were dirty as well. Of course no one was by the reception, so I had nothing to do, I left this place!!!! Worst experience ever, and the worst thing, that the owner knew about this problems!!! Avoid this place!!!