Ruby Hostel Hà Giang

Locatiojn was great. No brkfst.

Was

Place was clean, reasonably confortable, bathroom was ok, Owner helped us with most of the things we asked her for, they rented us a bike to do the loop and gave us some indications, language was a barrier in the begining but after geting used to the phone translator everything worked out well

We arrived late at night with no sim card and the hotel was closed. Luckily we got to comunicate with the lady. If you are arriving late at night make sure you send her a message via whatsapp or something so you can confirm shell be there to open the door, we did it on booking but didnt work.

Rooms were ok

Staff was horrible, check in took us 20 min, the lady didnt use booking system at all and wanted to charge us double price unless we were showing her price on our booking. Then I had to fight for towels and toilet paper. At the end at 11pm the door was closed and I couldnt enter the hotel, I called the number on the door and they didnt speak english, finally the door was broken and they managed to open after half an hour. One night and a lot of stress. Nobody spoke even one world in english, normally I tolerate it but they weren't even eager to help us.

The moment I left the place and drove off!

Upon arrival after driving half of Ha Giang Loop that day and it was raining arrived at hotel tired and wet to be greeted by some woman from the unit next door trying to tell me call a number. I tried to explain don't speak Vietnamese I can't call. Then another older man turned up and gestured to come in then another lady turned up who I guess was the owner, no one spoke English, was unorganised, I got shown to a room and paid for it. Found the room to be not clean, the bins were full of other guests rubbish, the pillows were not clean looked like been slept on many times, they had blankets not duvets with fresh bedding so I find it impossible to believe they wash the blankets everyday. It seemed to me that they just make the bed up after each guests leaves and nothing is changed for days or even all week. I ended up covering the pillow with a shirt and sleeping in my clothes on top of the blanket not under it. The wifi was extremely poor I could not browse aWeb site never mind use it to stream. There was a rooster calling out all night long it did not stop I got no sleep it was extremely annoying! This is the worst place I have stayed in. Please avoid you'll regret it!!!!! To be honest I stayed in 3 different accomodations in Ha Giang and none of them are any good seems to be the norm there. Never visiting the town again! Very poor standards and bike hire is 2 or 3 times more than anywhere else in the country.

it’s a good place to stay, nice beds big and comfy and the owner she is sweet and kind, also because she is awake till you arrive even if you arrive 4am as we did, the motorbikes are new and they are cheap.

the problem is she doesn’t speak any English, she use the translate very well and you can communicate with her but the problem start’s when you come back with the motorbike and she isn’t there. We arrive 14:45 pm and our bus leaved at 16:00, it was a mess the shop next to it they tried as hard as they could to helped us but they didn’t speak English, they tried charge things we didn’t book and they didn’t know where our laundry was…. we arrived just on time to the bus station 16:00 and hopefully we didn’t miss our bus, in the end if you are running a place to rent bikes and you host people you must be there at least to check out your guest.

The owner was rude and made it obvious that he doesn’t like westerners.

great stay! Very nice owners and very helpful!

nothing