Cuttle Bridge Inn Hotel - NEC / Birmingham Airport

Was handy to be able to stay at the venue of the wedding reception.

Overcharged. Took more than 3 weeks to get money back even though was their error. Manager is rude- no customer service skills. Reception team need better training . Rooms need revamp and good clean.

Food was lovely, staff helpful

Rooms could do with a revamp, marks on the carpet, bathrooms in bad condition. Mattress like a rock and very thin pillows

Its location is ideally situated for sightseeing and being set on a canal makes the garden areas very attractive.

I had to pay £10 for parking for my nights stay when you advertised it as free parking.

Booked our sapphire wedding Anniversary party here very disappointed we asked for the food to come out at 9pm as it was hot food they bought it out at 7.45 most of our guests had not arrived by then. It was then taken away by 9.30 so half the food was wasted I had catered for 50 people and there was one tray of chips definitely not enough. The bar staff were inexperienced and under age not a clue what they were doing was getting drinks mixed up and charging wrong prices same round of drinks were different 4 times. I can understand once but 4times not good We were told if guests stayed at the hotel they would get a discount, there were 10 couples staying and not one got a discount not even us lol. We have had several parties at the cuttlebridge snd have never had to complain. I really think they need to get there act together as parties are not cheap

Great location for UKGE at the NEC and also we could walk along the canal into Birmingham.

Very good

Nothing