Alpin Garden Luxury Maison & SPA - Adults Retreat

The spa was great. The swimming pools very pleasant. Lots of places to relax in peace and quiet.

Access to parking could be explained better. But really a detail overall

Very professional and helpful and amicable staff !! Nice table and great food for the money !

Decoration is a bit special for our personal taste (very subjective)

The spa is amazing. There its a huge sauna, a steam room, a salt room and more, the out door sauna over the pool has full glass windows with an amazing view of the mountains. The restaurant is great with a pleasant breakfast and amazing views all around. They offer bus passes to get you to and from the town which was a nice touch. They did a great job helping me celebrate with flowers and champagne in the room upon request.

The staff including the manager and owner were not the best. At dinner they brought out a meal that we had not ordered and when we raised it with the server, he assured us that the dish was what in fact we had ordered and insisted that he did not make any mistake and then continued to show us his notes of what he wrote down. It was clear to us what we had ordered because we talked about it up until it arrived. The fact that they did not apologize, recognize their mistake, or even offer to bring out the right meal afterwards was not great service. What ever you do, Do NOT get a manicure here. My wife went in to get her dip nails removed and redone and they not only did a terrible job but they took 2+ hours doing it. We had called ahead when we made the reservation to request the service specificying that we need the nails removed first and they quoted us a specific price. When the service was done it was clear that the tech had never taken off dip nails and it took forever. They then charged significantly more that had been quoted because it took so long but looked terrible. Like a 5 year old girl could have done a better job polishing nails, polish was not smooth, it was dripping everywhere, and some areas still had exposed nail. They did not even give a discount at the end. At checkout we complained about how poor the spa service had been and all they could say was they are sorry.... We love this area of Italy and already talking about going back but likely wont be staying at this hotel again unless we hear about some changes being made from a service perspective.

Everything's, the best hotel in the world , Thanks for the staff they make me happy everyday with so kind words and smile's.

Nothing