Tesoro Hotel Zakynthos

Location, service, facilities

Housekeeper stole items, poor level of daily cleaning, broken door lock which was not fixed through 7 days of stay, leaking toilet which was also not fixed within 7 days. Issues with AC. Food was repetitive.

Not enough facilities.

The staff on reception was very helpful and friendly. The cleaning lady did a great job nothing was too much trouble for her.

The food was not always great. .

reception staff were very rude, when I had to complain about the shower not working, they tried to ignore the problem. reception also said there were no spare rooms and then called later that evening saying we could change rooms. but the attitude of the receptionist was awful, I have attempted to complain via email and they have ignored it also.

the rooms were nice

the food was awful

Natalia receptionist was helpful and nice. Rooms were clean whenever the cleaning staff came at the right time to clean. Endless supply of cocktails. Descent pool area to spend the day.

Food was mediocre Staff was unpleasant with few exceptions AC and fridge were too noisy AC doesn't work when you're out of room Cleaning staff doesn't take into account the do not disturb sign, comes straight into the room if you don't respond o a knock. Last but not least the music playlist by the pool was on repeat constantly and changed only when the bartenders change shift which is exactly arlt the same time every day.