Hotel Varanasi Heritage

Excellent stay, the room was clean and tidy. Location is good, close to Assi Ghat. Staff is polite and co-operative.

Nothing

Rooms were not clean property not well maintained over price

Nulla se non la posizione, colazione pessima, c'era da incubo per quanto era sporca

Pulizia. La camera era davvero sporca, non era pulita da giorni

We chose this property for its position close to the Ghats which we could walk to from the hotel quite easily. The two young servers in the restaurant were polite and with the aid of Google Translate were able to bring our choice of food.

It appears to be under renovation as there was lots of building materials and workers roaming around. We did see some large rooms that looked new on our way to the roof for meals however our room was grubby with stained bed covering and dirty wardrobes and drawers. We had to ask for an air conditioning remote (as did our friend for her room) and our shower head sprayed water up into the air as it was clogged up with verdigris. This took 2 full days of having our small bathroom covered in water before it was fixed - and this was only after multiple complaints and someone coming to look at it! The hotel staff need hospitality and customer service training- we had travelled extensively through India and Nepal before staying in Varanasi and they were the least favourite of all the hotels we had stayed - we had also stayed in cheaper ones than this.

Very close to Assi Ghat..can enjoy the ghat and related events nicely.. walking distance

Quite far from the airport and but far from the railway station..cabs find it quite confusing to reach this hotel from the airport or railway station..if you book this hotel then ask for a hotel pick up...the charges are nominal.

Location and rooms comfort

Staff behaviour

Ubicación

No había papel higiénico en el baño, para la gente que venimos de Europa y vamos a un sitio turístico, lo esperamos