JT Abergwaun hotel

HOTEL IS CLOSED

The hotel is closed, locked up and a notice on the door when you arrive, no notice beforehand or communication

Nothing

It was closed and no one told us. We arrived after 14 mile walk.

We arrived at the hotel to a sign on the door stating ‘we apologise deeply that we are closed due to unforeseen circumstances’. No prior correspondence to inform us of the closure!!! But booking.com charged my credit card for the stay!

To actually stay at the hotel I paid for!!!!

Nothing. Shocking experience

My booking wasn't available. I arrived in Fishguard for a funeral and when I arrived the hotel was closed due to no electricity or water, I had an email confirming my booking the day before however others who attended the same funeral had a cancellation 4 days before. Luckily I had a bed as I traveled 3 hours and had 1 hours notice pre funeral, but the window didn't close so I woke freezing cold, no lights so had to use a torch, no water. Torches in the hallway, needed a key to enter the building. As a solo female it was a very dangerous stay, hazardous. I got promised a refund within 1-2 days and 7 days in still waiting.

Nice room, good lication

Electricity was cut off during our stay and hotel closed, which we only discovered when we returned to the hotel. The owner, Daniel, promised refund but has ignored communications from myself and Booking.com. Very disappointing behaviour.

The hotel was shut when we arrived. The electricity had been cut off.I had tried calling the hotel many times and no reply. The proprietor was there and he was belligerent and no apology.We had booked 2 nights months before. Disgusting.

Read above. Disgraceful that the proprietor did not try to contact guests to tell them they could not access their rooms.