La Creole Beach Hotel & Spa

Chambre prévu avec balcon mais il existait pas!!!! Nous avons dû mettre 150 € de plus pour avoir une toute petite terrasse, mais du coup nous n’avions plus de douche à l’italienne, ni de cafetière

Great

Non hotel participants

Toller Strand

Das Frühstück und die Pizza am Strand. Eier schmecken wie Verwesung. Pizza wie gekippt.

We decided to spent Christmas and New Year in this hotel, which seems to be perfect for holidays – from the pictures. They are a couple of things we would have loved to know before deciding for that hotel … which could have decreased either the frustration or just changed the decision … Not everything is negative. Let’s start with the positive aspects : staff is really kind and attentive (majority …); very good location to visit the island, nice sand beach, fresh fruit juice in the morning, nice clean rooms, gifts every day in the room linked to local culture, the a la carte restaurant (not included in the full or half board), decoration for the celebrations and especially the St Sylvester Night (fireworks, animations, lights, dancing on beach, …). But, because there is a big but … - As everywhere apparently in Guadalupe, the beach is not private … which means that you have, all the time a serious flow of externals through the hotel. In theory they only use the beach but in reality, it is everywhere in the hotel … Even at swimming pool supposed to be for hotel guests only. There are only 6 or 7 umbrellas on the beach, and if you arrive two late … you don’t even have a seat. Same for the swimming pool with about 30 seats for 200 rooms … - At reception, in restrooms, in corridors !, on sofas, in the garden for picknicks … plenty of people who are not from the hotel … So noise, trash bins full, queue for restrooms, … Even the sport room is “open” as no card to access (0 towels each time we went). If you go in the morning for an excursion, when you come back : no parking place, no place in the hotel for you … No Control. And if you are at the beach and wish to eat, because of the number of external, you may wait one hour … for a pizza or a sandwisch (quickly out of stock) for lunch. Without saying that in the evening at the bar (show place), a couple of times, no seat to “watch the show or listen to the music” because of externals. Even at St Sylvester, we wanted to take an aperitif … and it was “closed” for us … because externals had booked all the seats and tables. Restaurant (buffet) is also open all the time for external guests which makes it too crowded and often devastated. Christmas night was in particular an awful experience : noisy, a real “canteen” impression, full of guests, … Just bad. There are signs saying don’t bring your food from outside or reserved for hotel guests but absolutely no control or remark so useless. It is not a cheap hotel, esp. at that period and you would expect a bit more consideration. Even if the rooms are comfortable, bathrooms are basic (shower in bath and not easy to adapt temperature of water). In the corridors, you find people who should not be there, giving you a non secure feeling (smoking … and not cigarettes …). In the morning, for breakfast, if you are early (because after it is too noisy you cannot enjtoy the place), you have the choice between inside (noise and “traffic”) or outside where you have chicken and birds making their dejections all over the place, incl. seats.

I've been here 2 hours and am still waiting for someone to deal w the AC, had to go to 2 on-site restaurants to get a bucket for ice and then the ice, of course, and was robbed on a short walk just outside the hotel when a necklace was ripped off from behind, the only option for dinner (now that I'm wary of leaving the grounds) is €40 onsite, sparse towels, very limited amenities, no late checkout whatsoever. The hotel+restaurant are highly touted but this is my 2nd visit and things are not/have not improved. The plus is it's nearer the airport than many and most, but hardly all, the staff are kind and trying to be helpful.

- l’emplacement - l’animation des soirées - le personnel d’entretien

- les conditions pour se garer (parking) - l’attitude inadmissible de la direction de l’hôtel qui se permet de facturer des frais d’annulation pendant mon séjour sous prétexte d’une seconde réservation effectuée par erreur et annulée. Aucune discussion possible, aucun sens commercial et beaucoup d’arrogance dans l’attitude.

Generally very high satisfaction with hotel. Very good and high service overall. Hotel is clean. Nice swimming poll and hotel beach. Staff very helpfull.

One section of rooms is noisy. Also during the night (noise from central A/C unit, kitchen of restaurant, staff...). Other sections of rooms are quiet.

clean beach to swim at

The beds were terrible, there was a hump in the middle and body indents on either side. Rooms were basic and we were in one of the deluxe rooms. The beach needed umbrellas to have some sort of sun protection, as there were very few cabanas available. Whenever we asked a staff member for something it seemed like we were bothering them.