HOTEL LA SERENE Mattannur

Modern hotel with spacious room, comfortable beds, good aircon, nice bathroom, nice view of trees. Very good freshly cooked breakfast served by delightful waiter. Responsive and helpful manager.

On arrival at 9pm the staff did not speak any English. When we asked for toilet paper, as there was none in the room, they did not understand and just giggled, even when we translated into Malayalam and showed them a photo. There was no hot water in the bathroom and they told us (I understood) that it was broken. In the morning the manager told us that there was in fact toilet paper (meant to be provided to non-Indian guests) and that there was a switch in the room to turn on the hot water. She took on board the need for better staff training and communication with English speaking guests. There was also some noise early in the morning when a group of guests left and generally the noise insulation was poor.

The room was big with a sitting place and separate bedroom. The room was spacious and well lit. Limited menu on site but food well prepared and delicious. Breakfast menu was simple with very limited choice but that was enough for us.We rented a cab from the hotel for city tour in the morning. We had a great trip even in the rain. Overall stay was very nice.

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Very good hospitality. Owner herself is involved Neat and well maintained rooms Near to airport Very good staff.. Good food availabe on order

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