Villager Hotel, Ingoldmells

Staff where friendly in the bar when arrived.bed was comfortable and good pillows.loved the location.on the whole had a good stay and for the price it was ok

I would of preferred towels to be changed daily.asked for clean ones and they did change them within five minutes and apologised which I very much appreciated.would of liked bathroom bin to be emptied daily.

The rooms were clean and comfortable.

The fire alarm going off at just after 11pm. Having to evacuate the building in just shorts and a bra - when it come to sitting outside for 15 minutes. Not a single staff member came out to let others who were staying that it was a “false” alarm. A customer from the pub came out and told us that the staff had told them it was a false alarm/fault in the cellar. The pub itself was disgusting - the morning (Saturday) the pub floor had food on the floor, dirty screwed up tissue on the floor in front of the bar (noticed when ordering breakfast) (some of the staff, were just not professional really in how they spoke). The toilets were dirty. A lighter in the ladies toilets on the floor, the floor was wet through, what I can only assume was urine around the toilet bowls on the floor.

The wobbly fan over the bed did help with the heat, other than that, there were no positives.

Room was dirty, bathroom had broken tiles with sharp edges and cracked toilet, mold on the shower and long black hairs. The same long black hairs were found in the bed, after I'd slept in it! No staff evident until after 10am, had to change the bedding myself. Public access to the hotel was not secure. Staff overall were either rude or indifferent, no one person seemed in charge, very poorly managed, zero customer service or hygiene. Fire safety, during and after a false alarm, after 11pm was simply not managed, thank heavens it wasn't a fire.

It was convenient for the area getting about. Plus it had parking

It was very noisy. It was dirty the room was small and very hot. Asked for a quiet room was put at the front of building above the load speakers for music outside. The room wasn’t cleaned whilst we were there. Had to go into the bar to ask for clean towels what wasn’t replaced. Had to ask for toilet paper. The staff had no idea and couldn’t help. Would never go back.

Location and price.

Location great. Nice big ground floor room. Friendly staff

No one knew where I could get more milk or teabags for the room when I asked at the bar.