The Hawes Inn by Innkeeper's Collection

An old fashioned historic inn with nice staff and co genial public spaces. However our rooms were of the MOST basic we’ve stayed in for a long time. Reminiscent of Scottish hotel bedrooms from the ‘70s!

The bedrooms

The room was adequate and the location was spectacular

Dinner service was abysmal- we arrived exactly on time ordered a couple of 'whilst you decide snacks' along with 2 simple main courses. We waited 30 minutes before I approached staff and informed them that my wife was diabetic and that our main course needed to arrive straight after the snack which we were told was coming, It is worth noting a couple who arrived 20 minutes after us were served before our snack had arrived. We were assured that since we ordered both at the same time as the snacks then it would be soon after. Another 30 minutes later as we still did not get our order and we left the table as it was now essential to get my wife some food immediately. We had the snacks removed from the bill but the drink was still charged. No apology was offered. Despite us having the snack in the room the wait was too long for her insulin to be effective. And no surprise wife suffered a dangerous hypoglycaemia episode that completely ruined our night. We had no choice but to stay as I was over the drink drive limit otherwise we would have left. I raised this with Vintage Inns as I believe their staff needs training on dealing with diabetic people and their chief needs a lesson on how to get 2 simple dishes out to non busy restaurant on time. I have not heard back from them which is very very poor.

Location, food, room , staff

Nothing

Great position

Breakfast poor. Waitress didn’t remember what we ordered and some stuff didn’t even come after asking twice.

Right on the waterfront - close to the airport

Trains going by

La excelente ubicación, la cocina, también excelente, el parking privado.