Opal Suites Apartments

The place looked just like the pictures! It was very comfortable, clean, and spacious. One of us took some work meetings one day and had no issues the wifi. The location was in a nice quiet area, about a 15 min walk to the main area of Playa Del Carmen. The staff was very nice, there was always someone at the front desk, and we had no issues storing our luggage before and after our stay.

The host didn't provide the code for the key lockbox initially, probably by accident. I had to ask the person at the front desk to help, who then had to call the host to let me speak to them, but it was resolved quickly. Also, another thing to note as that the people at the front desk only spoke Spanish, but it was not an issue as I was able to communicate what I needed and used a translator app when necessary.

Is nice and clean great location

I enjoyed nice place

we love the location, plenty of shops/food, very quiet

Free underground parking Rooftop pool

Promised 2 free water bottles at check-in. There was none. Place was not as clean as I liked, and there was absolutely no hot water so we showered with cold water. We had a ground floor unit and it was loud from hallway side and especially the outside street. We could hear cars and dogs all night.

Reasonable rates, Good area, Modern clean building, Friendly staff. We had a great vacation, I wish we could have stayed longer.

- The location, close to the beach but away from the 5th - the rooftop was also amazing

- After booking here, they pushed us to sign (digitally) an additional contract and also asking for an deposit. This felt like a scam. As far as I know also against the regulations of this platform. After some back and forth they finally they agreed we did not have to do this. - The communication wasn’t great. Lots of automated messages and no response to my messages. Had to send an additional message for them to look beyond their own (auto) messages in the chat. - Our bathroom window overlooked the balcony of the office, and the staff is smoking weed there which was a bit odd. - the terrace is an indoor terrace therefore lack of privacy.

Newer clean building.Easy to find. Pedro was a nice guy. Swimming pool was great. Jonathan was overworked and not easily available. Nice entry/exit system to the room without needing keys.

Steam Room as advertised was not working. This is inexcusable. I asked via email beforehand and never received a response. No concession was made for this. The beds were very hard. No housecleaning provided. Rarely was anyone at the front desk. Not a good place for short-term rentals.

The bed was extremely comfortable, and the location as well because was close enough to the beaches and the 5 avenida but not in middle of the chaos

The noise of the works in the neighbourhood.

Place was clean and cozy

I didn’t like the fact that they charge a lot of money if there are stains in the sheets/towels.

The property was super clean, the pool and gym facilities were well maintained and the location is perfect for accessing the centre. The landlord responded quickly to our questions and was super helpful.

The Netflix account was a bit of a faff to set up. We would advise an oven glove for the mini oven and unfortunately the lift was out of order at the time of our visit.