Family Hotel Relaxa

Всичко беше на ниво

What a terrible experience! Starting with a huge scary dog jumping all over people (including kids) to finding black spots on the white bathroom towels and smoking in the restaurant where food is prepared. Wow. I was speechless! Even if the price seems cheaper, DO NOT recommend this property.

Attaching a few photos of the broken pipes in the bathroom, how “private” personal data is treated and a front door that just stopped working. Manager was extremely rude and yelling around, initially refused to offer child-friendly breakfast. Last but not least, misleading description of pool (there is NO swimming pool) in this hotel, just a hot tub that appeared to be barely cleaned… In conclusion, our entire stay was unpleasant and anything but “relaxing” ... how ironic to name the hotel that :(

Изключително нелюбезно посрещане и отношение от страна на собстеничката на хотела.Записа лични ни данни на хвърчащи листове, които остави без наблюдение на общодостъпно място.В хотела трудно можеш да влезеш, защото огромното куче на собствениците лежи пред входната врата и ако случайно не е там е в ресторанта, където предлагат закуска.Хавлиитте в стаята бяха с черни мръсни петна.

The friendly staff, the spa facilies were good. The apartment was also confortable.

Lack of night lighting next to the bed. The smell of sulphur all around the building which is inevitable due to fact it is mineral water and its healing properties was the reason we went there.