Elm Escapes

The property from the outside is gorgeous. We loved the fact we had a tv in the living room and main bedroom. coffee machine was great with pods even for hot chocolates. Free wifi which was needed as no signal otherwise. Large kitchen area.

This lodge was missing little things I would normally and previous experienced in similar cabins. No salt/pepper and needing to drive 20 mins to the nearest shop. Only one tea towel- yes there was a washing machine but no tablets/liquid to use this. We arrived on 12/12 and no Xmas decorations which was also disappointing as we booked for our Xmas get away. The hot tub simply couldn’t be used properly. There was not Enough water in there and the temp never heated fully the whole time we was there. We used this for a whole 10 mins of our 4 night stay because it wasn’t hot enough. When we used the jets in the hot tub the water would just squirt all over the decking so we was left with a half empty cold tub as to why we didn’t use. Very disappointing. The hot tub cover itself was very old and damaged possibly why it never heated up fully.

Went away to celebrate a 30th birthday, good location for what we needed, clean rooms and good facilities including hot tub. Comfy bed and sofa area. The lack of hot water that was a problem before we arrived made an impact on the stay.

We had no hot water for 24hours, contacted the owner and a plumber was sent out that evening, we were asked would we prefer them to return that evening and be at the property until midnight or just after as it would take a few hours or prefer them to return around 10am the next morning. As we were travelling to meet family the next day and we opted for the next day. we waited for the plumbers the next morning and contacted the owner after 10am had passed with still no plumbers, we were told that they wouldn’t be out until 1pm. We weren’t able to stay at the property and wait so we left the key in the key box so the plumbers could let themselves in. We both used kettles of hot water to wash before heading to the family event that we needed to attend over an hour away from the property. we contacted the owner during the family event as no one had contacted us even though a few hours had passed, just to make sure we would have hot water on return to the property. when we returned the hot water took around an hour to work with the showers so this was the second evening that was effected by the hot water. We understand that these things happen and sometimes it can’t be helped but we were told by the plumbers that the owner knew about this hot water issue before our stay, this information was frustrating as if we were told this before our stay we could have made the decision to maybe look for another property or have the price lowered so we weren’t paying full price for a property and the facilities that we weren’t able to fully use. we had also asked the owner could we use the other properties on site to just shower before the event and clean after ourselves but was told the keys are kept offsite by a maintenance team, the other properties on site had guests in them that let themselves into to using the same key boxes that we were told were empty.

it’s modern, clean and everything you will need.

our upstairs bathroom door was locked, so we had no bath we had to bath our son in the sink (he loved it) but having to go down the stairs in the night when you are desperate for the toilet was not so fun. the bathroom window was left open by I’m assuming the cleaners so the door was banging against the frame in the night every time the wind picked up. but other then that we had a lovely stay!

Lovely location for a very relaxed weekend away. Property manager was really helpful and quick to respond to any queries we had. Would stay again and highly recommend.

Small fridge/freezer, would have liked to be able to store slightly more.

We stayed in Willow Lodge and loved the hot tub and sauna. The lodge was spacious, even with the extra rooms shut off (we booked a couples stay). The lodge was clean, tidy and came with everything we needed for a few nights away.

The lodges are a little out of the way, but it's relaxing enough to just stay in and enjoy the facilities. There is a village pub about a five minutes walk away, but otherwise you have to drive around 15 minutes to Knighton. The only negative was the bed was slightly uncomfortable and could probably do with a mattress topper.

We enjoyed a really relaxing break in the Oak Lodge at Elm Escapes. The place was spotless and the facilities were great. The hot tub was superb and the views from the master bedroom were amazing. Communication from Beth was great and the check-in process really easy. We would consider staying again and would definitely recommend Elm Escapes to friends and family.