Jambo Mara Safari Lodge

Nothing.

Very poor quality of everything. Rooms: very poor quality of construction. Exposed electrical wires. Uncomfortable bed. Dirty water in the bathroom, could not even brush our teeth. Dining: quality of food was very bad. Staff were rude. We went for breakfast and tried to sit at a table near the buffet. The staff told us vey rudely that we could not sit there as the table was reserved for “guests”. We told him that we were also guests and there was no “reserved” tag on the table. He, however, insisted that we sit at a table in the corner where we sat the previous evening. Stayed at several other properties during the trip and all were wonderful. Jambo Mara was the only exception. Would not recommend.

Extremely pathetic staff

Nothing at all

Location , staff hospitality and room decor

The buffet options could be improved

We have been at Jambo Mara for two night to experience an unforgivable safari. We have been unlucky with the weather getting showers both evenings and eventually suffering a bit the absence of heaters in the room. That said, everything at Jambo Mara is great, from reception to the rooms (we had the glass lodge), from food to location. We simply loved it.

We had two nights with 13 degrees outside and we missed heaters in the room but... It's understandable why in Kenya they don't have them.

Struttura decisamente oltre le aspettative. Stanze bellissime (lodge in vetro), personale disponibile e gentile, cibo semplice ma buono.

Mancava il riscaldamento in camera ma siamo stati sfortunati nel trovare due notti da 13 gradi. L'acqua non è potabile (ma si sa, in Kenya non ci aspettavamo altro) ed avevamo a disposizione tante bottiglie gratuitamente.

Excellent food, courteous staff, very comfortable stay

The glass room apartment. Cleanliness and overall setting which was excellent . Beautifully presented with spacious garden space. Very helpful and accommodating staff. Rooms cleaned every day to a very high standard . The walkway to the restaurant was also lovely with beautiful plants either side of the pathway. Lovely market on the lawn too with a good choice of local craft. Within walking distance to a Masai village which we visited and was a great treat to see rural life at its best.

Variety and quality of food could have been better. Food lacked flavour and breakfast/lunch boxes could be improved particularly when out for the whole day on safari.

We got upgraded to the deluxe glass cottages which was really nice and spacious for the whole family. Food was alright as expected with a mix of international, Kenyan and Indian dishes.

The main dining area could’ve been nicer, lighting was very minimal and the same lodge promo video was playing over and over again.