Jambo Mara Safari Lodge

The cottages

NonAC No phone inside the room No WiFi Rude staff No breakfast was provided, although it was included Staff care less about solo traveller especially during meals to seat them Do not care attitude of the staff

Hotel was amazing, clean,spacious.,goodstaff.Reception staff was amazing.They upgraded us to deluxe cottage.

"Daniel was a very kind and responsible manager. He supported us in every way, both before and during our trip. He organized an excellent safari for us, and we had a fantastic day. The atmosphere was also amazing. I highly recommend experiencing it!"

Everything. Was upgraded to a glass cabin

No cold water for a few hours on one day as a result shower was too hot. Water temperature hard to adjust but ok

Location, bordering the Masai Mara NP. Being outside actually provides more flexibility. We arrived in the late afternoon, if we had chosen accommodation inside the National Park we would have paid US$200/pp (US$50/child under 18yo) simply to access our accommodation. Regardless of staying inside or outside the park - visitors pay park fees on a daily basis. We were very fortunate and grateful to receive a complimentary upgrade to a glass cabin room. Stepping inside, the room was comparable to a 4.5 star hotel room in the west. The bed and the bedding was super comfortable; bathroom was faultless

Nothing

The beds were so comfortable, it was amazing located, it was close by the national park

The restaurant wasn’t cosy as we hoped

The bed was extremely uncomfortable. Both me and my friend woke up with severe back pain each day we stayed. One night, I woke up because of discomfort at 1:30 am and was not able to go back to sleep because the bed was extremely uncomfortable. Moreover, there was no heater in the room, and it was always freezing. We used the blanket on top of the comforter, but that did not help when we needed to get out of bed. Food was ok. The staff was ok. But i would not stay here if i knew what i kn ow now. Definitely is not worth the price

bed, no heater in the room, lacking food choices

Our experience at Jambo Mara Safari Lodge was absolutely amazing. We would like to commend the excellent cuisine, which provided us with delicious meals every day. A special thanks goes to the staff for their patience and understanding in resolving a misunderstanding regarding the payment – their professionalism ensured that everything was quickly and smoothly resolved. We also greatly appreciate their willingness and empathy in addressing our complaint regarding the scope of services. Everything was resolved to our full satisfaction. The staff was incredibly accommodating and did everything possible to make our stay unforgettable. Our stay at Jambo Mara Safari Lodge was truly wonderful, and we would love to return.

The lodge is located directly in the park, so you are required to pay an entrance fee of 200 USD per person, regardless of the time you arrive—even if it's just 5 minutes before 6 PM when the gates close, they will still charge you. If there is an alternative route to the lodge, it wasn't clear, and on the way from Nairobi, we didn't see any signs that would direct us to the lodge from another side. The price for accommodation is higher, but this is more or less standard for a safari experience.

Really high price for very basic little cottage. Food was cold, not very tasteful. It all comes across as being in a large canteen on a schooltrip.