Jambo Mara Safari Lodge

It was okay but the amazing part was the Mara itself! The animals!

The service, the ambience and the rooms

Nothing

The room was ok, simple but pretty new. They were overstaffed, all of them very friendly and welcoming.

Be careful with that hotel! They charge you on arrival and what you pay for is not what you get. Our experience was terrible: 1. The room was not clean, there was hair everywhere even inside the bed. Shower had no shower gel, we had to ask a couple of days to get some. The room has no heating or A/C. A lot of issues that don't reflect a 5 star hotel... 2. The worst was the food and the restaurant, buffet with little choice of food, the waiter told us to go get food or we wouldn't have any left. 3. We ordered a packed lunch and it was a disgrace, please see photo of what they call a burger, speechless. After complaining the first day, we still got the same the day after. 4. They were overstaffed but completely inefficient. For example, they didn't know what they were serving. My wife is allergic to beef and they told her the sausages were made of chicken. Then the supervisor confirmed it was beef and she already ate some, causing some indigestion. Her allergy is mild but if you have a severe food allergy don't come here. 5. To compensate they invited us to a couple of beers but we asked to speak with the manager several times to get a proper solution, the manager never showed up, we are still trying to get a refund.

The staff were exemplary..very friendly service and the food was excellent quality 👌. The view from my room was beautiful 😍..I didn't want to leave mara..thanks you Daniel, chef Patrick, our tour guide Patrick and Tande, this guys made our stay very homely.

Nothing

Private bungalows well equipped.

Tourist.groups behaviour during buffet meals.