Villa Tepi Sungai - 6BR Luxury Private Pool Villa - Seminyak Sleeps 14

Nice and roomy The staff were beautiful

Location was terrible New paint smell was very strong

The property was just like the photos, clean, tidy and absolutely stunning. We had a family of 10 and there was so much space. The owners were super accommodating and helpful with all our needs. We will definitely be recommending this villa to family and friends.

Nothing

People meet us to give us the key

John and Bianca were so helpful- they purchased our snacks so they were ready for our arrival, met us to show us around, they arranged the chefs for an awesome breakfast and dinner, when we had small requests (extra soap/towels) it was immediately provided, gave local knowledge on supermarkets and liquor stores close by, and they were our source of assistance when we required a hospitalisation. Beyond helpful and accommodating of our needs!

Possibly rooms sprayed for mozzies each day might have helped, but it would be virtually impossible to be mozzie-free because it is a beautiful open villa!

The villa is well laid out and has a very relaxing feel about it.

We ordered food from the menu on the first night. It took over 2 hours to arrive and the order was wrong. There was a leak in the heavy rains and some power points hanging off the walls.

Loved the villa in quiet location but close to everything. Great pool. Beautiful rooms with open up living area to the pool great to watch kids in pool. Nice kitchen. Only bad thing loads of mosquitos

Upon arrival, we had a terrible introduction to the Villa. We discovered that the Villa was incredibly dirty and hadn't been cleaned. We requested a refund so we could leave. The manager Valerie wasn't helpful, was rude and refused. Bathrooms were moldy in the showers and bath. Basins and mirrors hadn't been wiped and had toothpaste all over them. Kitchen had food spilt on cupboards. Sink and splash back hadn't been wiped down and had grime all over. Utensils were filthy (even the cook that came for breakfast commented how bad it was). The floor was so dirty that the bottoms of our feet were black! No hot running water in the kitchen. Manager told us that if we wanted hot running water, we needed to go to 5 star accommodation and that this villa is only 4. The bathroom down stairs is unsafe for children - water drizzles out and was either cold or boiling hot. We had to continue to ask for clean towels which were always stained and not what you would expect out of a villa. Location wasn't great despite other reviews. You needed to get a taxi to get anywhere as it wasn't within walking distance with children to shops or restaurant's. Workers also sit in an 'Office' (another room) attached to the villa kitchen which makes you feel quiet uncomfortable as you aren't left alone.

Property was great for fitting a big group! Staff were very accomodating and helpful with every request.

Property wasn’t in the best location and required transport to get into the main areas and villa was run down compared the photos. There was also no security, which left the group feeling unsafe at night.

Good location Walking distance to shops and restaurants

None of the safes where working when we arrived only got 3 working 24 hours later Only one set of keys to the villa Oven not working Some cupboards in the kitchen coming off the hinges Could do with some sun loungers by the pool