Lucky Crane Villas

Modern and good location

Maybe serviced more often, as we were on a long stay

We were robbed at the property during our stay. When we arrived we were explained that there are alarms around the property for safety. Whilst my family and I were on the property braai’n on the terrace. An intruder came into the villa and stole my bag with quite a large amount of money inside. During this time no alarm had went off and I had only realised the next morning when I found my bag outside with the money gone that we had been robbed. When speaking to the concierge she admitted that this has been an ongoing issue and only just a week before the same situation happened. When asked about the alarm she said that the sound had been disabled due to it being too loud for the neighbours. She did not inform us about their recent theft issues nor of the sound being disabled on the alarms. This is a clear indication that they are more concerned about brand image than their guest safety. As beautifully as the property is this had ruined the entire rest of our stay. We could not sleep at night being fearful of intruders and the alarm not working. I would also say for the amount that we paid for both villas it’s disheartening that safety and outdoor lighting isn’t prioritised.

Everything was just perfect—the most wonderful place to stay... would stay there again any time.

No comment.

Beautiful space Everything one needs for a wonderful weekend

The views were amazing. Well thought through in terms of what one would require in a self-catering property. The host also arranged wine-tasting experiences( per our request) which were equally memorable!