Emerald House Village

Good location - quiet area and only short ride to everything in GL. Friendly staff.

location and accessibility

None

I like the location , the cottage, the restaurant and of course the spa .

Beside my cottage they were building another cottage and every morning at 7:30 am the building works began with a lot of noise … no good sleep in 7 days .. no relax .. and no alternative from reception.. which I advise upon check in.. horrible sleep and relax. The second is that I am still waiting for the invoice which has not been received .

Being able to cook our food with all the utensils

The air conditioning keeps turning off due to black outs. Not to the facilities fault but the entire island gets several blackouts throughout the day.

The staff were very informative and super friendly! The location was also ideal for us, only a 2 minute scooter ride from the busy stretch on tourist road towards General Luna. The house we booked was very big, so it was a very comfortable size for the 3 of us. Easy to hire scooters from reception.

The price we paid doesn’t match the accommodation. We stayed a bit further down the street beach front at a different place afterwards, it was much nicer, had appropriate air conditioning and was cheaper…

All the staff are very accommodating and hospitable. They took care of our needs expecially when the power was interupted and my wife was taking a bath and the shower stopped. The manager and the other staff even fetch is a container for water for my wife to finish her bath. I also like that it is only 5min away from Cloud9 surfing site.

none really.

The AC, the ambience, the facilities and kitchen that let you cook your own food, and location (you can get to either side of General Luna easily as it’s at the center)

Wi-fi was spotty, had to go out of the villa and connect to other networks to get signal; could be because of the foliage around or the distance to the router

Emerald is the only hotel I have been in Manila where an European is working as head of the staff. Sometimes, tourists could have problems to understand or to make themselves understood to the local staff, because of the different culture. Having Sasha to talk to helped a lot.

Beautiful property, great spa and very friendly staff

The food at the restaurant could be better