The Salthouse Lodges

Beautiful Views. Spacious lodge and personal hot tub.

Check out too early at 10am

Gorgeous and clean lodge. Beautiful views. Close to the hotel where the staff were very friendly and attentive

stunning views, friendly and helpful staff, fabulous food, gorgeous spa. the private hot tub in the lodge was really lovely.

3pm check in was very late and 10am check out time far too early to fully enjoy the hotel and lodge. The lodge was well equipped but for the price we would expect better tea and coffee facilities ( cheap sachets) or a coffee machine. There was no milk or bottled water provided. A welcome pack with orange juice, water, milk and snacks would have made the experience much better.

Lovely accommodation, lodges were clean, roomy, clean, comfortable enough.

All beds were two singles put together, no doubles. Customer service appalling… Staff refused to give us a second key so we had to leave door unlocked while half of our party were at a wedding. Leaving small children in the lodge with front door unlocked until early hours. Despite there being menus and room service information in the rooms, there’s no room service to the lodges. Reception very unhelpful when I was trying to get my very hungry toddler dinner after a delayed flight meant we arrived late. Was told only option was to go to the restaurant which we did at 9pm. Toddlers food came very quickly but the rest of us waited 45 minutes for our meals - we were forgotten about. Reception never answered the phone. Called one evening to request a late check out, told by the guy it was fine, just to be called the next morning with 15 minutes notice to say they’d charge us £30 per every hour we were late. Asked multiple times with help calling taxis to be told repeatedly ‘we don’t do that.’ Receptionist in check out incredibly rude and defensive when we tried to explain our disappointment. Extortionate amount of money to pay for this property, our expectations of the place were high, with customer service to match. Sadly the staff really let it down.